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User profile created but no user account can be found, after signup

The Jamroom Network » Forum » Using Jamroom » Page » User profile created but no user account can be found, after signup
researchcooperative
@researchcooperative
8 years ago
694 posts
Today I had a new member join. The following message was sent to me automatically from the site:

A new user has just signed up on yoursite.org:

user name: XYZ
email address: XYZ
ip address: XYZ

You can view the new User Profile here:

https://yoursite.org/XYZ

Pending User Dashboard:

https://your site.org/core/dashboard/pending

************
Note: A profile exists at https://yoursite.org/XYZ but there is no Account attached to this profile, despite this being a new signup.

How is this possible?


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PJ Matthews, Kyoto
Migrated from Ning 2.0. Now at Jamroom 6 beta and using Jamroom Hosting for The Research Cooperative (researchcooperative.org)
updated by @researchcooperative: 03/31/17 11:02:08AM
brian
@brian
8 years ago
10,148 posts
It's not possible without something going seriously wrong - the user account is created FIRST and then the PROFILE, so I do not see how a profile could have been created without a user account.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
researchcooperative
@researchcooperative
8 years ago
694 posts
Greetings,

I sent screen grabs of this as a private support ticket request.

Thanks.


--
PJ Matthews, Kyoto
Migrated from Ning 2.0. Now at Jamroom 6 beta and using Jamroom Hosting for The Research Cooperative (researchcooperative.org)