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solved Regarding htaccess

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lisa
@lisa
8 years ago
126 posts
Hello!

I simply love Genosis! Recently the company I have web space through switched me from one server to a different one. That has screwed everything up and Genosis no longer works! When I messaged them the reply I got was that it is the coding in the htaccess file. I do not know anything about coding so I don't understand it or what the problem might be. In the geneois folder in my cpanel the htaccess file is actually called htaccess1 and the attached document has the code I copied. Will someone kindly let me know what I should do in order for Genosis to work properly again? Thanks! Lisa
pdf
htaccess.pdf  •  125KB


updated by @lisa: 02/26/17 10:54:57PM
paul
@paul
8 years ago
4,326 posts
The code in the attached looks to be the standard Jamroom .htaccess file. Does your hosting company say what part of it their server cannot handle?
The file should be named '.htaccess' so rename 'htaccess1' to '.htaccess' then access your homepage and see if it works or if any errors show. If it doesn't work, look in your server logs to see if anything relevent is reported.


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Paul Asher - JR Developer and System Import Specialist
lisa
@lisa
8 years ago
126 posts
Hello! My hosting company keeps telling me that everything should work fine, but their servers keeps disconnecting, my mail stops working, etc. I have been sending messages everytime something happens, and they claim when they check it out everything works fine. I did rename "htaccess1" to "htacess." I get the same error message: Forbidden
You don't have permission to access /genosis/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Thank you for your help!
douglas
@douglas
8 years ago
2,791 posts
Make sure your htaccess file has a dot in front of it, should look like ".htaccess", without the quotes of course.


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
paul
@paul
8 years ago
4,326 posts
Yeah - Makesure its .htaccess
Just incase you think its time for a new host - https://www.jamroom.net/hosting ;-)


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Paul Asher - JR Developer and System Import Specialist
lisa
@lisa
8 years ago
126 posts
Thanks, Doug! I double-checked and there is a dot in front of the file name. :-) I'm just angry because everything worked fine until my host company switched me from one server to the next. Now I have to figure out how to get things working again, and I am not a programmer nor do I understand code. LOL! Thank you, Lisa
paul
@paul
8 years ago
4,326 posts
If things were working fine before the switch, then their new server isn't configured the same as their old one. Its really up to them to make it work for you. The fact that they just renamed your .htaccess file instead of seeing what the issue was implies they don't really understand servers or what .htaccess does!!


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Paul Asher - JR Developer and System Import Specialist
lisa
@lisa
8 years ago
126 posts
That's funny because that is exactly when I just wrote to them when they told me to contact you! We'll see what they do. They have been a wonderful company since I signed up with them 2 years ago specifically to host this program! I appreciate everyone's time. I am spitting angry at them right now... though my contract just renewed I might consider switching yet again. Thanks! Lisa
paul
@paul
8 years ago
4,326 posts
OK - Let us know how you get on. Don't forget what I said above abour our hosting - maybe a bit more than what your paying now, but it works :-)


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Paul Asher - JR Developer and System Import Specialist

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