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investigating smiley not longer displayed

The Jamroom Network » Forum » Using Jamroom » Page » smiley not longer displayed

@mountaintop
8 years ago
76 posts

Hi I just noticed the smiley's are not longer displayed, just a placeholder

refer screenshot

when I click update smiley the picture shows correctly

any Idea what is causing this, I'm using Jamroom 6 it used to work a while ago

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jesan
FRC All Music
updated by @mountaintop: 02/18/17 02:01:30PM

@mountaintop
8 years ago
76 posts

it appears it has to do with content like pictures stored on amazon S3

not sure where to start

--
jesan
FRC All Music

@michael
8 years ago
7,714 posts

Check your amazon S3 credentials are all still working. The issue is Amazon is blocking the request.

Also check for any http vs https urls are as they should be.

@mountaintop
8 years ago
76 posts

Hi Michael,

tks for the response.

I just did this and it appears when smiley pictures get transferred to amazon the permissions are not set correctly, all other pictures have the correct settings. I have manually added the correct permissions and the smileys get displayed.

I will delete the smileys and start again using the amazon transfer, to check if this was a once of glitch or if there are some other issues

will keep you posted

--
jesan
FRC All Music

@michael
8 years ago
7,714 posts

Thanks for doing the testing. If you discover that its a problem with the module, could you let us know and we'll get it fixed up.

Hoping its a glitch

@brian
8 years ago
10,148 posts

mountaintop:
I just did this and it appears when smiley pictures get transferred to amazon the permissions are not set correctly

Did you manually transfer the smilies to AWS? If you're using the Amazon S3 Media system module, then all transfers go through that module and their permissions SHOULD be set correctly.

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@mountaintop
8 years ago
76 posts

nope, i have not manually transferred them.

After I have seen the issue I changed the permission of the smileys to see if the issue goes away and after setting the right permissions the pictures showed up on the site.

it appears it is only happened to smiley's and the favicon

error log is empty

happy to help in any way to solve the issue

Helmut

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jesan
FRC All Music

@brian
8 years ago
10,148 posts

Are you using the Amazon S3 module?

Thanks!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@mountaintop
8 years ago
76 posts

yes Amazon S3

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jesan
FRC All Music

@mountaintop
8 years ago
76 posts

attached screenshots from Amazon S3 #shows how the file arrive in amazon
#5 after I have manually added the permission

all other files arrive with the permissions as shown in #5

let me know if you need more info

Helmut

--
jesan
FRC All Music

@brian
8 years ago
10,148 posts

OK weird - they go through the same function to be transferred, so I am not sure how that could happen but I will check it out.

Thanks!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net