Error with Jamroom licence

Jamroom licence is showing an old domain (regal-network.com/ncnorg) which was deactivated and removed about 4 months ago.
It is not showing the licence for my current domain (regal-network.com/newberry_bible).

Please can you rectify this as I cannot currently access my models and skins from the Marketplace?

Thank you,
Alex
updated by @isleander: 09/01/16 03:59:22PM

Click on "View Licenses", then check all the licenses and release them...

Let me know if that helps.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

OK - I did that but they all returned again. I removed again and they are not showing currently. However, the current licence for my one website does not show (regal-network.com/newberry_bible)
I have refreshed the licence code (and changed it in Marketplace) a number of times to see it that help - but no.
Shall I reinstall?
updated by @isleander: 05/21/16 04:31:39AM

I've tried to reinstall but cannot??
I deleted everything from the server and set up new mysql, ftp-ed all files - but to no avail.
If anyone could help with this I would be most grateful.

Thank you.

Still getting this error.
Fatal error: require_once(): Failed opening required '/home/sites/regal-network.com/public_html/modules/jrCore/include.php' (include_path='.:/usr/share/pear53:/usr/share/php:/usr/share/ZendFramework') in /home/sites/regal-network.com/public_html/install.php on line 71
updated by @isleander: 05/21/16 05:48:53AM

I noticed today that my licenses were messed up too.

mainsite and mainsite/development should have been showing but it was showing mainsite/development and then server ip for the other license, the server ip was only showing 11 modules, and the development 109, which is actually my main site.

I removed the server ip one, and then checked again and it started showing mainsite correctly, however once I visited the admin panel of mainsite/development, the mainsite/developer is the only license showing now.

Maybe it is having issues recognising multiple licences within the same parent folder structure?

I would double check HOW you are uploading - you should obviously not see this error if you can see the file is there - that tells me the file is being corrupted during upload. Maybe try a different FTP client?


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

There is a server problem with http://regal-network.com/newberry_bible

before trying to install jamroom there, put a simple text file there and see if it shows:
something.txt

Then go to
http://regal-network.com/newberry_bible/something.txt

If that text is readable, then you can install jamroom there, but if that text is not readable, then there is a server setup issue. I think thats the case now.

Michael, Thanks.

Yes, I can read the text file OK, but for some reason the install is trying to install to the main directory (public_html).

I cleaned the directory out and created a different directory (just in case there was a problem) - http://regal-network.com/bible_newberry - however the same problem exists. I have contacted my hosting company, they suggest there is a coding error on the main site causing the problem, but that they do not support coding.

Fatal error: require_once(): Failed opening required '/home/sites/regal-network.com/public_html/modules/jrCore/include.php' (include_path='.:/usr/share/pear53:/usr/share/php:/usr/share/ZendFramework') in /home/sites/regal-network.com/public_html/install.php on line 71
The string above shows that instead of installing the software in the desired directory it is trying to put it in the site's main directory.

I have sorted it... it would appear that there is an error somewhere in the code of the latest version - 5.3.5

I installed it using version 5.2.41 with no error.
updated by @isleander: 05/24/16 07:32:36AM

We install JR 5.3.5 every day - I'm not aware of any issues with the installer - the error is telling you the file is NOT found, which tells me mod_rewrite is not function correctly or the files have not been uploaded to the server.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net