Contact Form Not Displaying On Mobile Device

@derrickhand300
9 years ago
1,353 posts

My contact form located at http://roughneckcity.com/form/contact_roughneck_city
Works fine displays fine on the desktop version- but when I click the "contact" link in my mobile menu all the form fields are missing?
Please see the attached screenshot from my iphone6 plus

Also testing the UPLOAD button on the form I have tried to attach several jpg images but get an error message

"FILE HAS AN INVALID EXTENSION (JPG)-IT SHOULD BE ONE OF ."
I have tried several JPG and PNG images all receive the error message
Also I am not receiving notifications when I test it without a file... After I send a test i get the error "invalid jrCore_checktype:"

updated by @derrickhand300: 12/22/16 11:55:59AM

@paul
9 years ago
4,335 posts

Actually, for me, http://roughneckcity.com/form/contact_roughneck_city is not showing the fields on both my desktop and iPhone.
Are you sure the form fields are correctly configures in the module and Form Designer?

--
Paul Asher - JR Developer and System Import Specialist

@derrickhand300
9 years ago
1,353 posts

Thanks Paul- yes- here is a screenshot from my desktop

@derrickhand300
9 years ago
1,353 posts

here are the current settings in Form Designer

@douglas
9 years ago
2,800 posts

You'll want to modify the fields you want to show to logged out users. Right now, all of your fields "Display Groups" are set to (group)Normal Users, which means logged in users only.

Note that the file field will have to be left to logged in users only since you can't upload a file without it being associated with a user.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
updated by @douglas: 05/09/16 09:25:35AM

@derrickhand300
9 years ago
1,353 posts

Thanks Douglas- i will try it...
BUT my site does not have "Members"..its just me as moderator
So how can i let site visitors upload files to me?

I suppose the best way to put it is " I want anonymous visitor" to be "User"

Yes NORMAL USERS was the incorrect setting-thanks for that fix Douglas!
Now just need to find a way to allow my site visitors to upload images videos and news stories to me through the contact form..?
updated by @derrickhand300: 05/09/16 10:08:30AM

@douglas
9 years ago
2,800 posts

Unless you give the non logged in users a universal login, you would most likely have to create something custom.

Jamroom needs a user/profile account to associate an uploaded file to so it can be viewed/downloaded.

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@derrickhand300
9 years ago
1,353 posts

Ok thanks Douglas...
I have been using a third party form that works fine and allows file uploads- but it costs me $90 per year...
I will change my contact forms back to that-just hate having to buy third party software yearly for what i hoped could be done here free
Thank you again for all your help man!

@derrickhand300
9 years ago
1,353 posts

Hello Brian
I have removed the file upload and now testing
..I am still not receiving emails from the contact form. I am configed as the MASTER USER with email address added there in my profile but I have never received an email- I have checked my spam folder and nothing
Also when i go into the form module I can see the messages but the RESPOND button does not open anything..
Any ideas?
Thanks

@brian
9 years ago
10,149 posts

derrickhand300:
Hello Brian
I have removed the file upload and now testing
..I am still not receiving emails from the contact form. I am configed as the MASTER USER with email address added there in my profile but I have never received an email- I have checked my spam folder and nothing
Also when i go into the form module I can see the messages but the RESPOND button does not open anything..
Any ideas?
Thanks

The "respond" button links up to the Support Tickets module - if you don't have that installed then it will be grayed out.

Check your email logs to be sure the mail is being sent out and delivered from your system (i.e. /var/log/mail.log).

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@derrickhand300
9 years ago
1,353 posts

Thanks again Brian
adding the Support Tickets module fixed the ability to open a window using the RESPOND button...
I have the managed VPS checking the email logs to see if they are seeing them...should have an answer soon

@derrickhand300
9 years ago
1,353 posts

Do I need "GeoIP" from the marketplace for this to work? I just ran a system Check and received the following..

Mail Core GeoIP support active fail Install and activate the free GeoIP module from the marketplace

I cannot find "GeoIP " when searching the marketplace?
updated by @derrickhand300: 05/09/16 06:29:33PM

@derrickhand300
9 years ago
1,353 posts

Also this from my debug log-hope it helps

(2016-05-09T19:35:26-06:00.0.74437600 : 0)-(mem: 9961472)-(pid: 32608)-(ip: 216.198.177.207)-(user: Roughneck City)-(uri: GET /mailer/test_email) Array ( [_email_to] => curtis@roughneckcity.com [_email_info] => Array ( [subject] => this is a test email subject [message] => this is the test email message [from] => curtis@roughneckcity.com ) )

@derrickhand300
9 years ago
1,353 posts

Ok pls disregard- this one is solved... about 6 months ago i was trying to config my email in cpanel on the VPS...lost all emails for days...could not figure out why...paniced and set everything back to receive emails for the domain to godaddy where it was working previously
After I got it all working again at godaddy I still left the email configured in the VPS ( never thought to delete it) so all my "Local" emails from my jamroom site were being sent "locally" to my inbox of thre email i had configured on the server...
They set it up so all emails go through godaddy now the contact form is working for me...( my mistake) thanks again for the help

solved Contact Form Not Displaying On Mobile Device

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