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solved Issue Tracker Menu Button not showing

The Jamroom Network » Forum » Using Jamroom » Page » Issue Tracker Menu Button not showing
blindmime
@blindmime
8 years ago
772 posts
I'm wanting to have the Issue Tracker on profiles but the Issue Tracker menu button doesn't appear on their profile pages. If I make the Issue Tracker the default profile index page (via Profile Tweaks), it does show as the profile index, but the menu button still doesn't appear. So it appears the Issue Tracker is assigned properly.

This is only happening on profiles with quota_id 6 or higher. That isn't significant because I've added Issue Tracker to quotas beyond that on other sites, but it's happening on this site.

I've tried Integrity check with resetting everything there, but still can't get the Issue Tracker menu button to appear on these profiles.
updated by @blindmime: 07/28/16 06:21:22AM
douglas
@douglas
8 years ago
2,790 posts
I'm not seeing an issue on my dev site.

Have you tried reloading the module from your ACP > Marketplace > Tools > Reload Modules And Skins?


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
blindmime
@blindmime
8 years ago
772 posts
Tried it, but it didn't fix the issue.
brian
@brian
8 years ago
10,148 posts
Make sure the "Allow Issue Tracker" option is checked - not sure but maybe you only have the "Can Create Trackers" option checked.

Also - double check if you've made any profile template customizations that you're not purposefully excluding jrTracker in the jrProfile_menu template function.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
8 years ago
772 posts
Allow Issue Tracker is checked. All the options are checked actually.

I unchecked the customized template usage on the 3 templates I've customized.

Still no luck. I can't repeat this on other sites either so I'm not sure what to make of it.

I tried just making a new quota and starting from there, but the same thing is happening in the new quota.

Probably something dumb on my part I'm overlooking.
douglas
@douglas
8 years ago
2,790 posts
Can you send us the URL and admin login so we can take a look?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
blindmime
@blindmime
8 years ago
772 posts
I found the issue. I hadn't yet allowed Comments for this particular quota. Once they're activated, Issue Tracker menu button appears.

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