Forum topics followed

Is there a way to list out what topics a user is following ?

Got a user who says they should be receiving notifications but are not. Would be good to be able to see what they following to see if there is a problem.
updated by @white-agency: 06/13/16 12:16:25AM

Not a way to see their followed topics, but here are a few thoughts to try and ascertain whether they are getting emails sent to them:

You can test whether they ARE being sent notifications by having them post a test post to a topic they are indeed following, and then shortly afterwards, check in TWO places: in your Jamroom Email Delivery Log, and also in your Mailgun logs.

In your MG account, you can punch in the user email and pull up all recent instances of site mail going out to them, and whether they were successfully delivered or had errors.

Sometimes if a mailgun notification gets blocked at the member's receiving end more than once, that address will be put in a 'suspended' category and no more emails will be sent to it by MG- unless you then tell it to begin sending again. You can find this in your MG account area.

If you see the notification has been 'delivered' by looking in your JR mail log, then it's getting filtered to somewhere at the user's end- a spam folder, another folder, or a full mailbox, etc.
Most of the time I have found that the problem is the notification going to a member's spam folder -somewhere that they are not looking.

Did you test sending to their email address outside of the site, to make sure it's working? (if you have the Kickbox module, you can 'test email' there)

Needless to say perhaps, be sure their notification settings are ON.

Also, sometimes a member gets confused by the 'follow' button- clicking it to non-yellow and thinking they are following when in fact they just turned following OFF for that thread.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015