Cannot export User CSV file...

iamtimbo
@iamtimbo
9 years ago
301 posts
Evening, all!

Just tried to export the User info via the 'Export as CSV' button, but nothing doing. Browser throws up a 'cannot find the file at...' error. Always been fine in the past, but probably haven't done it since January.

Error log reports this each time:

[04-Mar-2016 21:18:15 Europe/Dublin] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 135270401 bytes) in /home/mydomain/public_html/modules/jrCore-release-5.3.1/lib/util.php on line 3237 [1]

Seems like it's saying it's out of memory, but I've probably got less than 100 users....

Any thoughts, etc.
updated by @iamtimbo: 06/04/16 04:20:40PM
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
For what it's worth, I just exported the Profile and user CSVs and had no trouble, with 3000 members.


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
iamtimbo
@iamtimbo
9 years ago
301 posts
Thanks - good to know it's just me! I have a vast quantity of linked profiles, but not user profiles. Not been an issue before, but could be now....!
paul
@paul
9 years ago
4,335 posts
The error says it all - your server is running out of memory when trying to process them all into a csv file.
How many profiles do you have?


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Paul Asher - JR Developer and System Import Specialist
iamtimbo
@iamtimbo
9 years ago
301 posts
Hi, Paul!

Just under 100 user profiles, and 43,000 linked profiles! It's only the user profiles I want.....

Tim
brian
@brian
9 years ago
10,148 posts
Something else must be going on here, since there's no way 100 user accounts should get anywhere near 256mb of RAM usage. My guess is that the export is getting stuck in a loop in some place - I will check out the code and see if we are doing any looping in there that might cause this.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
paul
@paul
9 years ago
4,335 posts
Just to be clear, are you exporting users or profiles?
100 'users' shouldn't be an issue but 43000 profiles could well give memory problems.


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Paul Asher - JR Developer and System Import Specialist