Network Hosts

Hi! We're trying to get our Network Hosts setup. The hosts are in the Network Host quota, but they're not receiving email notifications when new members join. How do we set that up?

Any help would be appreciated!

Thanks,
Stacy

updated by @icw: 04/28/16 06:46:40AM

Are you talking about 'moderators' or 'admin users'? If so, have they been made 'Profile Admins' in their user account settings?


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Paul Asher - JR Developer and System Import Specialist

So here's the problem, Paul... After we migrated from Ning to JR, we set up a quota we're calling Network Hosts. This is a group of people who welcome new members. Some of these folks were members that migrated from Ning (let's call them the "old" members). We have one new member (Dani) who just joined and we made her a Network Host as well.

The issue: There's something weird going on.... None of the "old" members who are Network Hosts are not showing up when we do a search for them by name. Dani shows up just fine.... I've compared Dani's profile and user account with one of the old members and there doesn't seem to be anything different about them.

There may also be some issues with old members not getting notifications... I'm still trying to pin that problem down....not sure if it's related issue or separate issue.

Deb
updated by @icw: 01/28/16 11:23:39AM

Update: I'm finding that there are a lot of members who I can't find through the search. I'm trying to figure out if this has to do with whether they migrated from the Ning vs. those who just signed up OR if it depends on whether they have logged into the current JR site after they signed up OR something else.... I can't figure it out... should I submit a ticket for this one?

Deb

Hi Deb - Open a ticket with your admin login and I'll take a look. Also let me have a couple of 'old' 'network hosts' for me to compare with 'Dani'.


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Paul Asher - JR Developer and System Import Specialist

Go to your ACP > Listings > Search > Tools and click the Rebuild Index button, that should fix your search issue.


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Thanks Douglas.... that fixed the search issue!

Although the search issue is fixed, there is still apparently some issue with one of our hosts not getting notifications. Before I submit a ticket thought, I'll make sure her email isn't somehow blocking the notifications.

Thanks, Paul....
Deb

Hi Deb - Checkout your Email Delivery Log to see if any issues are reported there for that user - https://www.jamroom.net/icw => Hosting => Server Dashboard => Settings => Email Delivery Log


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Paul Asher - JR Developer and System Import Specialist