Perrie, just sayin'- I might be able to help you once you get connected in Filezilla to your server (and have bookmarked the connection)...but I doubt I could help if you are on a different program like Cyberduck or something...I only know how to stumble along in Filezilla. Try going through all the steps in the links above again?
Jamroom backs up your entire site every night on their servers, for 7 consec days...so the worst you could lose would be 24 hours of posts. But also- always CLONE your good Active skin right before you make any changes, and name it something recognizable...so you can go right back to it if your site looks screwed up due to a bad skin code or template change.
JR also has a Database Backup module where you can back up your entire site with the push of a button including modules and skins and all member data. You can also set it to up to backup for 14 days in a row etc, keeping the latest ones. This module works with AWS (amazon web service) and you can follow the JR-provided instructions to set it up to work with your JR site. I have it set to back up my whole 32GB site every day for 3 weeks' worth...and it costs me only about $1.50 per month for the Amazon S3 online storage...in a 'bucket' you create. I was able to stumble my way through it and it works.
That AWS is in addition to, and in a different location than, the JR daily backup of 7 days the JR provides automatically. With the Jamroom "DB backup and Restore" module that uses AWS, you can backup your entire site with a click, just before you do any changes on it. That's good for peace of mind.
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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 12/16/15 05:21:58PM