blog documentation FAQ followers forum marketplace services youtube

investigating My account again

The Jamroom Network » Forum » Using Jamroom » Page » My account again
blindmime
@blindmime
9 years ago
772 posts
Something seems to be going on with my account again. One of the sites I moved to jamroom hosting shows I need to purchase modules, after updating to most recent beta version core. The other site doesn't, nor do all of my other sites scattered elsewhere. I also can't seem to access Support Tickets or I would go there.

This seems to happen more often than I would like.
updated by @blindmime: 03/14/16 10:15:04PM
brian
@brian
9 years ago
10,148 posts
blindmime:
Something seems to be going on with my account again. One of the sites I moved to jamroom hosting shows I need to purchase modules, after updating to most recent beta version core. The other site doesn't, nor do all of my other sites scattered elsewhere. I also can't seem to access Support Tickets or I would go there.

This seems to happen more often than I would like.

You should be good now - the reason this happened is that you cancelled your VIP Unlimited subscription AFTER moving to VIP Hosting - when that cancel came in, you were moved back to the member quota. I've put you in the right quota now and you should be good.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
9 years ago
772 posts
It was working for a bit, but now it's back to showing no license and I don't have access to Support Tickets here.
brian
@brian
9 years ago
10,148 posts
blindmime:
It was working for a bit, but now it's back to showing no license and I don't have access to Support Tickets here.

Sorry about this - this is the FoxyCart auto-feed coming in each day and messing with this - it should NOT be changing you back though, so I am checking that out.

Sorry for the hassle!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
9 years ago
772 posts
No worries, Brian.

Tags