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Issue with OneAll module

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Eddy
Eddy
@eddy
12 years ago
479 posts
I use to be able to login to my JR site with the OneAll module through Facebook, but a few weeks ago I temporarily closed my Facebook account for a few days, now it is back up but I can't seem to use the OneAll to login anymore as I get this error, "An error occurred. Please try again later!", any idea how I can fix this?
updated by @eddy: 01/19/14 04:11:16PM
brian
@brian
12 years ago
10,149 posts
You may need to delete and relink your Facebook account - as the master admin go to OneAll -> Tools -> Social Connections, find your account and click on "modify" then delete the Facebook connection - that should let you relink.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
12 years ago
479 posts
Awesome, thank you.
Eddy
Eddy
@eddy
12 years ago
479 posts
Still not working, I get a "Unable to retrieve user identity from callback" from the OneAll module.
brian
@brian
12 years ago
10,149 posts
ouviste:
Still not working, I get a "Unable to retrieve user identity from callback" from the OneAll module.

That means the callback from Facebook does not have any info in it that can let us link your account up. Not sure really to handle this, since most likely OneAll (the company, not the module) still has your "old" info in it that is no longer valid. Not sure what else it could be.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
12 years ago
479 posts
Ok.

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