massive admin issues after upgrading to cometchat module

cometchat said there was a new version out so i should upgrade it downloaded as a jr module
1st attempt old version loaded, when i removed the js call nothhing loaded but the module seemed installed, i was able to access cometchat module admin etc everything looked fine
they had me rename the old folders re-upload change permissions and reinstall but i cant access much of admin now none of the cometchat admin i can access the integrity check but it wont run
its really weird

i cant even access acp main page

i cc'd u in on the discussion im having with comet


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
updated by @soaringeagle: 03/09/16 01:40:36PM

im thinking its a conflict with the beta core

additionnally it seems that disgus stopped working in the forums around the same time



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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
updated by @soaringeagle: 11/30/15 08:57:15PM

Hi Soaringeagle,

For any CometChat related issues, please feel free to create a support ticket at https://my.cometchat.com/tickets and our team will be happy to assist you further.

If you have already done so, please share the ticket number so I can escalate the issue.

Regards
Robert

theres no ticket number just emily was helping when i tried to upgrade and failed i cc'd jamroom support in the last 2 responses
it went from bad to worse
i now finaly sorta barely got a chat that pops up and vanishes wont let me change thesemes
ps because i bought the owned liscence long before jrr came up with the module i just did the upgrade to module version instead of paying for the jr module since i havea cometchat liscence paid for


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

new ticket
711579290-131968


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

Thanks, We are looking into it.

Regards
Robert

Robert, the error looks to be being caused by the instructions to rename ccCometChat to ccCometChat_old.

This results in a:
error because you then have 2 modules with the same function names in the system.

If cometchat would package and upload the module to their marketplace here on jamroom:
https://www.jamroom.net/cometchat/networkmarket

The marketplace will take care of revision history and allow the possibility to revert if the admin desires.

Removing the ccCometChat_old will fix the problem for users.

Thanks @michael
I'll inform the dev. team and we'll rectify this.

I too bought the $250 version of CC well before the CC Jamrrom module came out.
I still have about 3 months left on my free 1 year's worth of CC updates...but I've still got my original version...because I've been scared of updating due to the weirdnesses that seem to always accompany other people's updates through CC/JR system. First Zack, then another JR member, now Soaring.
I wish to heck i could update my CC version before I run out of my free update year. But I don't really know which version I'm supposed to get- the CC website listing versions gives me no clue at all...just a page listing dozens of versions, with no concrete guidance for knowing which version i should update to. The version numbers are very confusing- with two different numbering systems.
I asked CC support, but was simply directed to the update page list of many versions. I can't use the JR module, because it's for the CC Basic version...while I already own the more expensive version. Not really happy about this situation I'm stuck in.

All I really want to do is get my CC up to date before my 1 year free updates runs out. I can't mess around experimenting because my site is live and my members love chatting every day- I don't want it to fall apart or have fewer features if I do the wrong thing or choose the wrong version for my license.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

use this version
but what you will want to do is, go to the updates page, login
go here
http://my.cometchat.com/download/license3/75447560fa37b882dc9259476b4b84b7
5.7.0
ofcourse you want the newest version
then select jamroom for integration

upload the files to modules as directed
but you wiill get an email asking if you want help upgrading dont do the install, or activate the module reply to the email tell them yes you want help
explain the situation
(change comettchat to cometchat_or\ld and remove the js call from skin footer) activvate and install should do it but i always have trouble with user login so ask them for hands on help installing


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

@strumelia Can I request you to please raise this issue here https://my.cometchat.com/tickets
and share the ticket number here or on our FB page inbox https://www.facebook.com/CometChat/

I'll escalate this after you've done so and we'll dedicate a senior support engineer to resolve this.

@soaringeagle Can we have an inbox conversation? I would like to understand how you're using CometChat and get some valuable feedback from one of our power users

Best Regards,

Robert
updated by @cometchat: 12/03/15 07:21:33AM

Soaring, I can't do all that, partly because I supposedly should not be installing the "5.x.x" versions would I was told were Basic versions whoich woul dwipe out my Premium version and mkess up my chat functions. Thanks for your help, but I feel I need to follow Robert's instructions in order to be safe.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Robert, I will do this (again, as I did it previously without being able to move forward from getting comepletely confused on the vast 'versions' page) I'm not on FB so I will now open a ticket with my above post content, and I'll share the ticket number here in this thread. Thanks.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Ok, so Robert- I created a new ticket: request/761359930-132141
Though I may have created 3 identical new tickets since after clicking "create ticket" I did not see the new ticket in my ticket list yet nor get any indication that my click did anything...until receiving an email a minute later. Sorry, you may have to delete any extra identical tickets- all three are the same.
They appear to be: request/761359930-132141, request/761359930-132142, request/761359930-132143.
Anyway, they are submitted.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

@strumelia

Thanks for creating the ticket & the heads up about the accidental extra ones. I'll get this looked into on priority.

Best Regards,

Robert
updated by @cometchat: 12/03/15 08:45:00PM

OK update-
Thank you Robert, the CC tech team did install my new update- thank you so much.

I have a couple of glitches, the main one is one I had when i first installed CC many months ago.
I believe there may have been help from the Jamroom team as well in order to fix it, since it had to do with User id numbers vs. Profile id numbers.

The member avatars are mixed up in chat. Their names are correct. It's due to the fact that, as ONE example:

member Dan has a USER id of 446. Member Fred has a USER id of 445.
Dan has a PROFILE id of 447. Fred has a PROFILE id of 446.
Result?= When Dan is in the Chatrooms, his name is showing correctly, but he has Fred's avatar picture.

This is causing some problems, needless to say- everyone has another person's avatar picture. This issue is repeated for ALL members.

How can this be fixed? I know that between the CC team and the JR team, it got fixed last time, back in June 2015 in one of my CC support tickets.

I elaborated more HERE rather than in my CC ticket because I could not post screenshots in CC tickets. Below are two screenshots showing the User# vs Profile# problem.
Thanks to anyone for your help!



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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 12/04/15 08:55:00PM

and Fred's example...his avatar is being shown for Dan in chat:


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

@strumelia

I'll alert my support colleagues about this. Can I request you to add these details in your ticket?

Also, since it's the weekend I can't promise a speedy fix but I'll try. Thanks for your patience with us

Regards
Robert

Yeah - This sounds like a simple bug to fix. I'm guessing that somewhere in the CC code a 'user ID' (and not a 'profile ID') is being used to specify a profile image (or visa versa).


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Paul Asher - JR Developer and System Import Specialist

robert sure we can have a convo About our chat use


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

My mixed up avatar chat issue was fixed by CC team last night. Thank you!


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

@Strumelia

You are most welcome.

Regards
Robert

Thanks, but I'm unable to PM you. Can you please try at your end?

sure


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

weird i cant either its like they removed the module though i know i have used it in the past


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

If you guys mean here on JR forums, I believe there never has been any private message system enabled for use between forum members.

Robert- I have 1 or two more smaller issues in my updated chat, but I will persue those in my CC ticket, thanks!

@Robert - One last confusion I do have for you before ending here is...
Now that my version was updated to 5.7.0, do I still have my Premium version that I paid a lot for originally? -and is the MOBILE part of my CC updated as well?- or does that get done separately?
Thanks for explaining this to me.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 12/07/15 05:54:19AM

I used to have PM access but since the VIP Membership disappeared I no longer have access to them, which is a bummer as I had some useful information in there.

yea i knew i had pm too sux its gone


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

Hello @strumelia, you will retain your premium edition after the upgrade.

Best Regards,

Robert

Sorry about that - we have 2 support channels here for Jamroom - support tickets and the user support forum. We only allow private notes for subscribers since they already have support access, otherwise we get users trying to get private support via PN.

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net