Email Delivery Log to the RESCUE! :)

Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
Through Mailgun logs, I had already known for over a month that there was a problem delivering email notifications to one of my site members, I'll call him "George", but it didn't really say much about why, so I assumed maybe it was a Jamroom issue. But when i looked at the new Email Delivery Log tool (available to those of us on Jamroom hosting) last week, it went into greater detail concerning delivery failure. It spelled out the fact that George's email server was blocking all mail from my site and IP address as 'mass mailings'. So I then sent George a screenshot, and advised him to ask his provider to stop blocking mail from my site, and to SHOW them the screenshot. He had not even been aware that anything was wrong, aside from feeling dejected when his private notes to other members went 'unanswered'.

A couple days later i looked in the email log again, and it was very obvious that George had indeed contacted his provider, in fact it showed the exact hour that his provider stopped blocking his notifications from my site...see this awesome screenshot I've attached here below. I wrote George again and showed him how he would now be getting all those notifications and private Messages that had been getting blocked all this time. Awesome! Apparently he had been missing out on many site notifications per week, including lots of private messages failing to reach him...yikes! It feels very satisfying to now be able to investigate in depth and resolve this kind of problem for my members.

But wait, there's MORE! the day after George's notifications woes were fixed, I was very surprised and delighted to get a Paypal notice that George had quietly donated $100 towards my site costs. Awesome!

So a big THANK YOU to the Jamroom gentlemen for providing this GREAT new tool that helps me pinpoint notification issues even more accurately than my Mailgun logs. Yaaaaay!!

georgeemail.jpg
georgeemail.jpg  •  884KB




--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

updated by @strumelia: 02/01/16 06:50:07AM
paul
@paul
9 years ago
4,326 posts
Thanks for telling us about this Strumelia. Its good for us, and others, to know how useful some of the Jamroom tools are.


--
Paul Asher - JR Developer and System Import Specialist
brian
@brian
9 years ago
10,148 posts
Awesome :)


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
perrie
@perrie
9 years ago
435 posts
Hey, where does one find the email log? I've been searching...
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
It's not on your site, it's here on jamroom.net. Go to:
1) your profile here (click on your name link)
2) click on "HOSTING" in the right column.
3) click to your Server DASHBOARD
4) under "primary domain" (yoursite.com), go to the right of it and click "settings' button.
5) there you'll find a link to Email Delivery Log. Then ...bookmark it! haha

(Note to others: this tool is for folks who use Jamroom hosting)


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

updated by @strumelia: 11/01/15 08:43:39PM
perrie
@perrie
9 years ago
435 posts
Strumelia,

OMG that is amazing! Thanks so much for the info!
Thanks Jamroom guys! :)
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
Just be careful in those screens...there are an awful lot of dangerous 'delete' buttons...you could nuke your whole site all too easily! ;)


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
perrie
@perrie
9 years ago
435 posts
Thanks for the heads up. You know me... I could do that very easily, LOL!