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Cometchat and Analytics ?

The Jamroom Network » Forum » Using Jamroom » Page » Cometchat and Analytics ?
Zachary Moonshine
Zachary Moonshine
@zachary-moonshine
9 years ago
824 posts
I see in my google analytics all users in the chat are recognized as one active user ? do i need to add a tracking code to the actual code of cometchat i wonder i thought the site wide would be good enough ?
updated by @zachary-moonshine: 10/09/15 06:57:24PM
gary.moncrieff
gary.moncrieff
@garymoncrieff
9 years ago
865 posts
You would be better directing this at cometchat support.
michael
@michael
9 years ago
7,714 posts
Site wide puts the google code onto the page, if thats enough to be able to track cometchat then the code will be there.

I suspect its not enough. Depends on what your trying to achieve though.
CometChat
CometChat
@cometchat
9 years ago
21 posts
Hi@zachary-moonshine,
Not sure what exactly you are looking to achieve, but CometChat does not require any special configuration for GA. As it will load in every page, your GA session will be the same as that in your site page.
Zachary Moonshine
Zachary Moonshine
@zachary-moonshine
9 years ago
824 posts
Hmm well it shows one active user in chat for instance even though i see 15 people in chat ?also i notice the dashboard for jamroom shows me sometimes 30 somethings users on site yet google shows me 10 or so ?
Zachary Moonshine
Zachary Moonshine
@zachary-moonshine
9 years ago
824 posts
i pasted the tracking code in the bottom of the footer so i imagine that will make it site wide ?
michael
@michael
9 years ago
7,714 posts
its should, but the best idea is always to confirm. view the source code of any page your interested in by hitting ctrl+u in your browser then see if the code you want to be there is there.
CometChat
CometChat
@cometchat
9 years ago
21 posts
Hi

CometChat loads in your site pages, so Google Analytics need to be added to your JR page only. In GA, it will not show them online in any particular page but in all pages of your site.