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User Accounts page not loading for Chrome & FF users

The Jamroom Network » Forum » Using Jamroom » Page » User Accounts page not loading for Chrome & FF users
iamtimbo
@iamtimbo
10 years ago
301 posts
An issue seems to have occurred whereby users of Firefox & Chrome cannot access the User Accounts page - it just never loads. The issue does not happen when using Safari (on iPad) or IE - it loads fine. Doesn't matter whether you click a link or hard-type it into the address bar.

This was first reported by a user this morning, but as I haven't had to access that function, I can't say how long it's been a problem.

When a user does try to access the page, the server goes into overdrive (not saying much for Arvixe, though), and occasionally spits out this error:

(12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/mydomain/public_html/modules/jrCore/router.php

Debug & PHP error logs are reporting no errors at this time.

Any thoughts, etc. etc.
updated by @iamtimbo: 09/27/15 11:05:08AM
michael
@michael
10 years ago
7,768 posts
Thats not a jamroom specific error, its the server complaining about something.

I found this:
https://nixtree.com/blog/cannot-allocate-memory-in-suphp/

Looks to be the same issue.

Which one is the "User Accounts" page, got a URL? if its /user/account then its going OK for me here on the current marketplace versions.

I can take a look at the url if you send it to me.

--edit--
Got the URL, same thing for me here on your site too. the browser tab spinner spins like its trying to load but never finishes.
updated by @michael: 08/27/15 06:36:46PM