Design Flaw

I've been told that this should be put in as a feature request, but I view it as a more serious matter - a design flaw if you will.

The issue was brought to my attention by a client who has now promoting other sites (Jamroom competitors) to make sales, since our sales pages are not designed well.

These are his exact words and I agree with his assessment.

"It is not intuitive for the customer to know that they must buy a CD from the PRODUCT page, but go to the AUDIO page for a download. I certainly would not have assumed that as a customer.

Please re-assess this from a customer standpoint. I think all PRODUCT (physical products, downloads, bundles) from an artist should be accessible from one area or tab. Once a customer is buying something I think it's fair to assume that they would expect to be able to buy anything an artist has from that same page...."


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Ken Rich
indiegospel.net

updated by @ken-rich: 09/22/15 01:09:44PM

Its Jamroom's modularity that is giving rise to this - one module for digital sales (Audio) and one for tangible sales (Store) and by default they do not mix.
Having said that, I wonder if the Seamless module could be utilised here as it was with the CombinedAudio and CombinedVideo modules? Maybe a 'CombinedSales' module that lists both profile digital and tangible products.


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Paul Asher - JR Developer and System Import Specialist

Hi Paul,

That sounds like it might be a good solution.

Personally, I (and a lot of former Ningsters) would have no idea how to implement, so I am wondering if the staff might tackle it.

If the solution is "skin dependent" that would of course mean making it available to the Ningja skin.


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Ken Rich
indiegospel.net

If I get a bit of time sometime soon I'll investigate this.
Thanks


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Paul Asher - JR Developer and System Import Specialist

Awesome - You da man!!!


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Ken Rich
indiegospel.net

Can't this just be done with a jrFoxyCart jrCore_list call? Certainly not a "design flaw" - Jamroom will let you list anything you want.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Haven't used FC that much. So is everything that is for sale on the FoxyCart datastore? If so, yes, that might be a better solution.


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Paul Asher - JR Developer and System Import Specialist

Hi Brian,

Design "flaw" might be too strong from the technical perspective. Perhaps better language would be: a design consideration that needs to be considered and perhaps implemented.

The client in question has an unparalleled education and experience in sales, "award winning" in fact.

In his mind (and I agree), it's a design flaw in the sense that it intuitively should exist, but it does not currently exist.

It's certainly not a design flaw in the sense that the system you have built is not capable or flexible enough to implement that design consideration.

I'm not suggesting that, I have full confidence it can be incorporated. I'm just not technically competent enough to do it myself.


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Ken Rich
indiegospel.net

Have to admit I kinda like how the shopping experiences are segmented, Music sales being in the Music area, physical goods being in the store/marketplace and then site services having their own area.

If I open services store to other quotas I may do a seamless list of them with the merchandise store.

But if your using site builder you can do this using the item list (combined).

So Gary - if you have an artist selling a CD (for example), why would he be inclined to advertise it through your site?

Why wouldn't he use his advertising time and money to promote a place that will show all of his saleable items at once instead?

If he's smart, he will, and that is exactly what I am seeing play out.

It's not to say those saleable items can't also be separate at the module level (for organizational and admin purposes), but sales have to be combined in one location for the profile visitor.


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Ken Rich
indiegospel.net