profile image

@subhu
9 years ago
17 posts

Tried to change the profile image by uploading it in the below given snapshot but every time I save it, it doesn't show the image....Could somebody please help how can I upload a fresh image for an individual profile?

updated by @subhu: 06/17/15 03:53:51PM

@paul
9 years ago
4,332 posts

Hi - Welcome to the Jamroom forums
Does the image actually show on the profile when uploaded?
Anything in the error of debug logs?
Paul

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Paul Asher - JR Developer and System Import Specialist

@subhu
9 years ago
17 posts

Hi - Thank you for your prompt response. No, it doesn't show when uploaded and there is no error shown. Attached is the image before it is saved.

Could somebody help me why am I not able to upload profile image? And also, where to upload feature images? This is the link that shows when I tried to see the image location of featured image. "http://laap.biz/bajgai/profile/image/profile_image/10/xxxlarge/crop=fill" cannot displayed because it contains error.

updated by @subhu: 05/15/15 07:38:02AM

@paul
9 years ago
4,332 posts

Can you send your site url, admin username and password, and FTP logins to support [at] jam room [dot] net so that we can check it out?
Thanks

--
Paul Asher - JR Developer and System Import Specialist

@michael
9 years ago
7,746 posts

My first guess is because the image file is not an image file. Try a different file and see if a different file uploads. If different files work but that one doesn't then its a problem with the image.

@subhu
9 years ago
17 posts

I have tried several images with different extensions jpg, png and gif but could upload none. I have also tried the image of @michael but I was unfortunate, it didn't help. Am I doing any mistake while uploading the image? The steps I am following. a) Clicking on "modify person". b) Browsing image by clicking "Select a Profile Image". c) Clicking on "Save Changes" button.

This is what is shows :

http://laap.biz/bajgai/profile/image/profile_image/1/medium/_v=1431770913

http://laap.biz/bajgai/profile/image/profile_image/1/icon/crop=portrait/_v=1431770913

http://laap.biz/bajgai/profile/image/profile_image/1/xxxlarge/crop=fill/_v=1431770913
updated by @subhu: 05/16/15 03:18:13AM

@brian
9 years ago
10,148 posts

Sounds like the file is not being stored correctly on the file system - make sure the web user can write to the data/media directory (and all subdirectories), as well as data/cache

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@subhu
9 years ago
17 posts

Hi Brian, I also for a moment thought that I found the solution. I made the ENTIRE directory and sub directories CHMOD 777, read, write and executable as I am not sure which one to select exactly. But it didn't help.
updated by @subhu: 05/16/15 09:30:59AM

@paul
9 years ago
4,332 posts

If you can let us have your Jamroom admin and FTP logins we could get to the bottom of this a lot quicker.
Email them to support[at]jamroom[dot]net

--
Paul Asher - JR Developer and System Import Specialist

@subhu
9 years ago
17 posts

Hi, have sent you an email.........thanks

@subhu
9 years ago
17 posts

Thank you so much for you people's support so far, thanks paul for your last email. I am in touch with godaddy if problem is from their side. They have a pathetic support system that is too only over the phone, so taking a lot of time.

Hope it will be sorted out.

Subhu
updated by @subhu: 05/16/15 09:43:21PM

@paul
9 years ago
4,332 posts

GoDaddy servers have always been 'hit and miss' when running Jamroom. Sometimes they are fine, but then you sometimes get issues like this. I don't think their servers are consistent and it depends which one you end up on. I try to steer JR users away from GD if possible!!

--
Paul Asher - JR Developer and System Import Specialist

@subhu
9 years ago
17 posts

I can understand that, but we are there for a long time and shifting from Godaddy will take extra hard work and more money. I have told them that if this sort of problems remains we will be forced to shift. Anyways, this is what a technical guy from godaddy has to say :

"As per our conversation, I had it reviewed with my advanced hosting team. As per our team, the connection strings are correctly updated in your configuration file and you will need to review with the redirection path in your scripts as from the server end, everything is proper. We appreciate your patience and understanding in this matter."

Anything we can do on this?

Subhu

@brian
9 years ago
10,148 posts

I followed up to your email, but did want to add my 100% agreement with Paul on Godaddy. I've been developing and supporting Jamroom since 2003, and NO single hosting provider has been problematic than Godaddy - by far. Their servers are bad and it seems that each is configured differently and has it's own set of distinct problems. I've seen some that work, and others that no matter what we did would not work at all. So just an FYI that there may be no solution to the issues on the server you are on.

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@brian
9 years ago
10,148 posts

I have this fixed for you on your site - root cause is that your server is not setup with a proper "umask", which in turn was making the default file and directory permissions incorrect - i.e. the file could be written to, but then could not be read from. I added these 2 lines:

$_conf['jrCore_dir_perms'] = 0755;
$_conf['jrCore_file_perms'] = 0644;

Which "overrides" the detected umask and fixes it on your server, so you should be good to go.

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@subhu
9 years ago
17 posts

Ohh great!!!! You are a gem Brian, and I would like to thank everybody for their support to solve this pain....Thank you so much...I would have offered at least a beer to each of you if we were near. This will remain due for now.....Lets keep in touch.

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