solved GEDCOM import

Hi,

I have installed Jamroom/Genosis without any issue, and everything seems great, except that I cannot import a GEDCOM file.

It seems to be related to the server file handling, but everything server-side seems ok (all tests are green, all permissions are 705).
The GEDCOM file is generated with Gramps and should not have any issue.

- The function "Import a GEDCOM File to the active tree" starts, and never stops after ``preparing for GEDCOM import to tree_id 1...``.
- If I use "Import Media Archive", an error message say ``Unable to rename or copy uploaded media file to media directory - verify server permissions``.

I don't know if it's related, but if I use "Export GEDCOM File" (the tree is empty tough), the activity log reports : ``jrCore_send_download_file: unable to create file handle for download: /home/site/www/genosis/data/media/0/0/gedcom-file.ged``

I'm a bit stuck now..
Thanks for your help !
updated by @nl: 06/26/15 08:38:29PM

Welcome to Jamroom!

It sounds like there is a problem with file reading/writing on your server - what type of OS are you on? Make sure the web user has permissions to read/write to the media, logs and cache directories inside the jamroom/data directory.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Hello,

Thanks for your help.

It's on Linux, Apache 2.2.22 and PHP 5.5. Here is the phpinfo :
http://fpm5.5-check.cluster015.ovh.net/phpinfo.php

All the subdirectories of data (cache/, html_purifier_cache/ and media/) are 705 and the files are 604.

705 is going to be incorrect UNLESS the web server is running as the same user that owns the Jamroom files - do you know if that is the case?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Hi,

I don't know that, but I tried to set everything to 777 without more success...

Are there any security policies running on the server - i.e. something that will check the directory permissions on each request? I doubt it, but I've seen it before so want to check.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

You're right, if I get it there is a limitation to 755 permission max, 777 are forbidden. I just discovered that. But I didn't get any problem with move_uploaded_file before... (there is several other cms installed on the same host).

yeah I see you're running as FastCGI, so it should issue a setuid() BEFORE the PHP call so even 700 should work - since it is not, I'm not sure what it would be without access to the filesystem - do you see any errors in the Activity Log -> PHP Error Log tab?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

I have two lines from a few hours ago, but as I tried the import a lot more until a few minutes I suspect that it should be relative to the export bug related above.


Thanks for your support.

Hi again !

This is strange but even if I didn't do anything in the meantime, the issue is different today.
When using the import tool, the action stops now with the error :


I tried with several GEDCOM that have been tested elsewhere, and nothing is displayed in the logs.

That's irritating, because I'm more and more eager to try it.

Sorry for the hassle - unfortunately it's difficult to tell from here what the issue might be - if you can, contact me at support [at] jamroom [dot] net with your site login info (Jamroom and FTP) and your GEDCOM file I can check it out and get to the bottom of why it is not working.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Hi again, I'm writing that here for the record.

After a bit more testing, I've been able to go a bit further.
I've been able to bypass the invalid import tree_id by creating a new tree. It seems to depend on the session too (first apparition of the error after a day without login, I got different results by logout/login today, or related to the tree_default got in jrGenCore_get_active_tree_id ? ).

Anyway, I'm now facing the original Import a GEDCOM File to the active tree that never ends. And it seems to be related to the GEDCOM file/parser, because it works with the following sample :
http://microformats.org/wiki/GEDCOM_Worked_example

I'm sending you one of the failing GEDCOM by mail.

Thanks for your support.

Perfect - I can test the GEDCOM here and see what the hang up is. It's mother's day today so I won't be able to do this until tomorrow though - just an FYI.

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

If you can, send the GEDCOM to brian [at] jamroom [dot] net - our support ticket system won't accept the GEDCOM file as an attachment (unless you ZIP it first).

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Hi,

I confirm that the last release fixes this GEDCOM import issue.

This problem is solved, thanks.

Right on - very glad to hear that - thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net