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solved Private Notes Bug?

The Jamroom Network » Forum » Using Jamroom » Page » Private Notes Bug?
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
I just had a new user join but I can't send them a welcome message. Their name does not appear in the drop down list when I type it in recipients.

It is working for others but not this new user. Tried full integrity check and deleted browser cache.

I did install mailgun yesterday but disabled it - in case that might have something to do with it. Issue remains though.


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Ken Rich
indiegospel.net
updated by @ken-rich: 03/19/15 07:18:06PM
brian
@brian
9 years ago
10,148 posts
Go in to your User Browser, and the Profile Browser, and make sure the user is active.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
Hi Brian,

That doesn't appear to be the issue. Profile active is checked and she is set to global.

Tested again, she still doesn't appear in the Private Notes dropdown.

Profile is here - http://indiegospel.net/cynthia-cindy-ann-lightfoot

I can confirm she does appear in search and also "Admin's User Profile" search.

The only thing I've done differently lately (that I can think of) is install Mailgun, although I don't know if it's related.


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Ken Rich
indiegospel.net
brian
@brian
9 years ago
10,148 posts
I'm guessing it could just be caching - do you see her now if you try to send a PN? How long is your cache length set to in the Core global config?

EDITED to add: Mailgun is not involved in any way.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 02/13/15 08:20:06AM
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
Hi Brian,

I am at the same cache settings: Default Cache Seconds - 300 seconds

Plus I've cleared caches, run a complete Integrity check, and deleted browser cache.

I am still not seeing her.


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Ken Rich
indiegospel.net
brian
@brian
9 years ago
10,148 posts
Ken_Rich:
Hi Brian,

I am at the same cache settings: Default Cache Seconds - 300 seconds

Plus I've cleared caches, run a complete Integrity check, and deleted browser cache.

I am still not seeing her.

If you are an admin user there are no restrictions - I'm not aware of any issues with it, so something unique is up. What is the USER name associated with the PROFILE name - is it different than the profile?


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
brian:
... What is the USER name associated with the PROFILE name - is it different than the profile?

They are the same - identical.


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Ken Rich
indiegospel.net
brian
@brian
9 years ago
10,148 posts
You will have to send me your JR login so I can check it out - I've not seen it before so I can't say what it might be.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
OK - coming to you.

Also, Paul took care of the JR4 issue I had, so I am initiating the hosting "slurp" over to your server today.

I won't change the logins so you will have access to both sides, to do whatever it is you need to do.


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Ken Rich
indiegospel.net
brian
@brian
9 years ago
10,148 posts
I get a TON of spam, so I just removed my email address from your post.

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
9 years ago
10,148 posts
Root cause here was that she had created her name with a space at the beginning - I just removed it so it should be working now.

I'll update the user module so it "trims" the user name before storing so we won't see this again.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
Awesome - thanks!!!

I never would have suspected something like that - lol...


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Ken Rich
indiegospel.net