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closed Jamroom Install Wont Run

The Jamroom Network » Forum » Using Jamroom » Page » Jamroom Install Wont Run
davej56
@davej56
10 years ago
95 posts
I'm having trouble getting past the install screen. I keep putting the database info in, install runs a few seconds, then it blanks out my entries and does nothing. One thing I wonder, is that I installed Jamroom to a subdirectory. Could that be the problem?
updated by @davej56: 04/06/15 11:41:11PM
paul
@paul
10 years ago
4,335 posts
Jamroom should install and run ok in a sub-folder, I've done it 100s of times!!
Any server errors related to this?
Also, try reuploading all Jamroom files.


--
Paul Asher - JR Developer and System Import Specialist
davej56
@davej56
10 years ago
95 posts
Thanks Paul for your response.

Okay, I re-uploaded. Got a server error. Wiped it all out, re-unzipped, re-uploaded again, ended up with the same original problem. Can't get past the install screen. And, I accidentally re-uploaded to the root directory, so that obviously isn't the problem. Checked the server requirements again, and the server meets the requirements.

"Moved info to the ticket Install Issue"

You can see for yourself.

Any other ideas?
davej56
@davej56
10 years ago
95 posts
I reuploaded again, and now I'm getting a server error. Have to run right now, but I'll try it all again when I get back.
SteveX
SteveX
@ultrajam
10 years ago
2,584 posts
I see a parse error from the install in your root directory: Your upload is not successful, check that you are using your ftp app correctly.

Also, before trying to install again you need to delete your database and database user and create a new one with a different password - you have posted details here which means that your server will never be secure until you do that.


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)
brian
@brian
10 years ago
10,149 posts
A parse error could also mean that PHP support has not been enabled on the web server, so check that:

- PHP (minimum 5.3) is enabled and working on the server
- mod_rewrite has been enabled in Apache

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
davej56
@davej56
10 years ago
95 posts
Ultrajam--I was figuring on redoing the database. I'm restarting the whole thing from scratch.

Brian--Thanks.
updated by @davej56: 02/07/15 10:22:53AM
davej56
@davej56
10 years ago
95 posts
I've re-downloaded, re-unzipped, re-uploaded, deleted and remade the database, and I'm still coming up with a parse error. So, I have created a service ticket with iPage using Brian's comments. I sure hope it's just a setting issue that they can fix.
davej56
@davej56
10 years ago
95 posts
Well, I wiped it and re-uploaded one more time. Now I get to the installer screen again. However, I enter my database info and click on the install Jamroom button, then click OK, and then nothing happens. I'm really hoping that support will solve the problem with the setting that Brian gave me.
davej56
@davej56
10 years ago
95 posts
I gave up on installing on iPage, and went to Jamroom hosting. That works much better.

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