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solved System Core update issue

The Jamroom Network » Forum » Installation and Configuration » Page 55 » System Core update issue
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@trimita
10 years ago
9 posts
Hi,

I have been trying to update the core system from version 5.2.10 to 5.2.22 but after hours and hours (I have tried 3-4 hours) of of waiting it does not complete the update.

How long is this supposed to take?

Thanks
updated by @trimita: 03/14/15 04:27:22AM
paul
@paul
10 years ago
4,335 posts
Something is wrong. It should take just a few seconds.
Are your marketplace settings correct?
What exactly is happening when you click the update button?
Anything in the error or debug logs?
Thanks


--
Paul Asher - JR Developer and System Import Specialist
updated by @paul: 02/05/15 10:47:24PM
michael
@michael
10 years ago
7,799 posts
should be much quicker than that. usually a couple of minutes if there are a lot of things to update.

Might need to download the core and upload it via FTP. Check the activity logs before that though.

Another thing to think about is how you installed it. If you installed it via 1-click softaculous, then you can update via that too.
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@trimita
10 years ago
9 posts
@paul Nothing happens. I have started the update around 10am and now it's past 4 pm and the blue ball under the action item is still rotating. (ACP> Marketplace > System Updates > System Core). I just cancelled it. I have been ignoring the updates for months now because I run out of patience after a couple of hours. (I get regular email notifications for the updates) There was no problem with the 1-click installation or the updates until October 2014.

@michael I tried the update via softaculous, it says the version installed is 5.2.22 but in the ACP it's still saying 5.2.10

Would any of you like to have a look at my ACP?
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@trimita
10 years ago
9 posts
Debug Log

(2014-09-29T00:09:48+01:00.0.41738700 : 0)-(mem: 20971520)-(pid: 1507)-(ip: 65.52.246.161)-(uri: /) |Query Error: Duplicate entry 'MNT20140929' for key 'key_code'| (2014-09-29T00:09:48+01:00.0.41738700 : 0)-(mem: 20971520)-(pid: 1507)-(ip: 65.52.246.161)-(uri: /) |INSERT INTO jr_jrcore_play_key (key_time, key_code) VALUES (UNIX_TIMESTAMP(), 'MNT20140929')|


PHP Error Log

[23-Jan-2015 19:40:34 UTC] PHP Fatal error: Out of memory (allocated 16252928) (tried to allocate 30137 bytes) in /home/trimita/public_html/modules/jrCore-release-5.2.12/include.php on line 380 [x 1]

Is this a memory issue?
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@trimita
10 years ago
9 posts
Guys I ran an integrity check from the Tools and now it seems the version has been fixed.

Thank you for your prompt support. You guys are the best :)
updated by @trimita: 02/06/15 01:59:09AM
paul
@paul
10 years ago
4,335 posts
trimita:
Guys I ran an integrity check from the Tools and now it seems the version has been fixed.

Thank you for your prompt support. You guys are the best :)

Glad it working now - Thanks for letting us know.


--
Paul Asher - JR Developer and System Import Specialist
brian
@brian
10 years ago
10,149 posts
trimita:
[23-Jan-2015 19:40:34 UTC] PHP Fatal error: Out of memory (allocated 16252928) (tried to allocate 30137 bytes) in /home/trimita/public_html/modules/jrCore-release-5.2.12/include.php on line 380 [x 1]

Is this a memory issue?

This means your system is setup to only allow a max of 16 megabytes RAM used (per process) - most Jamroom functions will run under that, but you could have issues with some things only allowing 16mb max memory.

Just an FYI.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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