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solved Cancelling or Changing Subscriptions

The Jamroom Network » Forum » Using Jamroom » Page » Cancelling or Changing Subscriptions
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
I have a member who just joined under one paid quota, but changed her mind and wants to be in a different (more expensive) paid quota.

How does she cancel her current subscription, so she can subscribe to the new one (and not be subscribed to two at once).

Or does subscribing to one quota automatically cancel a subscription to another?

I found an explanation in the documentation that appears to be outdated, as what's shown in this screenshot (attached) doesn't seem to exist.
subscriptions.JPG.jpg
subscriptions.JPG.jpg  •  105KB




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Ken Rich
indiegospel.net
updated by @ken-rich: 03/16/15 04:46:41PM
brian
@brian
9 years ago
10,148 posts
Moving from one subscription to another will cancel it - all the user needs to do is click on the "Subscriptions" tab in the Account Settings section, and click "Start Subscription" for the new subscription they want.

Cancelling is the same - they would just "start subscription" on one of your FREE quotas and they would be moved to that quota at the END of their current subscription.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
Thanks Brian - I guess it works the same on a custom page with subscribe links, as on the subscriptions page - right? I did it the way the document said, so I assume so.

Therefore, I'm going to tell them to just subscribe on the level they want, and that should cancel the old and start the new - automatically. At least, if I am understanding correctly.

http://indiegospel.net/subscriptions


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Ken Rich
indiegospel.net
updated by @ken-rich: 02/04/15 04:37:53PM
brian
@brian
9 years ago
10,148 posts
Yeah that should work.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Ken Rich
Ken Rich
@ken-rich
9 years ago
926 posts
Awesome - thanks for the confirmation.


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Ken Rich
indiegospel.net