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VIP Premium Support

The Jamroom Network » Forum » Installation and Configuration » Page » VIP Premium Support
jeffersondavus
@jeffersondavus
11 years ago
31 posts
I want to use a month of VIP Premium Support. Is it not an option on top of the regular VIP Member? When I click Start Subscription the billing process does not start.

Thanks
updated by @jeffersondavus: 12/23/13 02:18:50AM
brian
@brian
11 years ago
10,148 posts
Yeah - you should be able to upgrade to the VIP Premium Support no problem - are you viewing the subscriptions tab in your Account Settings?

https://www.jamroom.net/foxycart/subscription_browser

Is that where you're getting no action?

Let me know and I can check it out.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
jeffersondavus
@jeffersondavus
11 years ago
31 posts
Yup, that's where I'm looking. Also, I don't lose my "VIP Member" subscription.
brian
@brian
11 years ago
10,148 posts
When you click on it, it should pop open the cart window with the new subscription in it - do you see that? Is it opening the cart at all?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
jeffersondavus
@jeffersondavus
11 years ago
31 posts
The cart is not opening.

However, if I click the free membership I then get the option to subscribe "Are you sure you want to cancel your current subscription..."
jeffersondavus
@jeffersondavus
11 years ago
31 posts
I mean subscribe back to the free membership.
brian
@brian
11 years ago
10,148 posts
jeffersondavus:
The cart is not opening.

However, if I click the free membership I then get the option to subscribe "Are you sure you want to cancel your current subscription..."

OK weird - I just tried it here and it opens for me. Do you see a small "1" by the cart icon in the header? If you click on the subscribe button, then click on the cart in the header do you see the subscription in it?

I just added some debug to the view - if you could refresh the subscription browser that would be great.

Thanks - and sorry for the hassle.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,148 posts
Actually it looks like you should get a popup "prompt" asking you if you want to change your subscription first - do you see that?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
jeffersondavus
@jeffersondavus
11 years ago
31 posts
No hassle at all! Nothing is in the cart and I've tried it with Opera and Firefox with the same result.
brian
@brian
11 years ago
10,148 posts
Okay - reload the page again (sorry!) - looks like there was a JS error that was preventing the popup from coming up - let me know if that works now.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
jeffersondavus
@jeffersondavus
11 years ago
31 posts
That worked.

Thanks!
brian
@brian
11 years ago
10,148 posts
Awesome - I saw everything come though on this end, so you should be set :) - thanks for hanging in there while I fixed that.

You should see a new "Support Tickets" section in the "Support" drop down menu at the top where you can open tickets. You can also just send email to support [at] jamroom [dot] net and the system will see you as a VIP Premium Support subscriber and automatically mark your emails as high priority.

Let me know if you see any issues.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
jeffersondavus
@jeffersondavus
11 years ago
31 posts
Cool! I'll be sending a ticket soon.

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