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solved (error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol)

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hammondegs
@hammondegs
10 years ago
80 posts
Hi Team!
Got another one for you ;-)
Everytime I save a template using the editor, this error shows up in the logs:
[admin]: jrCore_load_url: https://www.barklycommunity.org/googleanalytics/test_template/1414060405.tpl returned code 0 - error #35 (error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol)

This one is just for google analytics, yet does the same with other modules.
However, nothing seems to be wrong as the edits work.
Cheers, David.
updated by @hammondegs: 12/03/14 04:28:05PM
brian
@brian
10 years ago
10,148 posts
So when you "save" a template, Jamroom loads up the version you are going to save as a test template and makes sure the syntax is correct - if it gets an error back, then it does NOT save it (since that could make your site inaccessible).

The most likely root cause of this error is that "curl" in your PHP install on your server has not been compiled with OpenSSL support - that is needed for Curl to load https: URLs. So contact your hosting provider and have them add OpenSSL support to your PHP install and that should work.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
hammondegs
@hammondegs
10 years ago
80 posts
Curl is compiled with OpenSSL/1.0.1e and is on your recommended hosting arvixe.com
Does it on my localhost as well with OpenSSL/1.0.1g.
Should I still contact my provider?
updated by @hammondegs: 10/23/14 06:17:09PM
brian
@brian
10 years ago
10,148 posts
hammondegs:
Curl is compiled with OpenSSL/1.0.1e and is on your recommended hosting arvixe.com
Does it on my localhost as well with OpenSSL/1.0.1g.
Should I still contact my provider?

Does it happen every time or was it a one time hiccup?


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
hammondegs
@hammondegs
10 years ago
80 posts
All the time
brian
@brian
10 years ago
10,148 posts
hammondegs:
All the time

Something is wrong then, or misconfigured - contact Arvixe and have them check it out as you should not see that. I can see your SSL certificate is valid, so that should be working.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
hammondegs
@hammondegs
10 years ago
80 posts
Hi Brian,
Here's the response from Arvixe:

Hey David,
thank you for contacting Arvixe! Could you please check your settings on your jamroom?
Please check http://stats.caiman.arvixe.com/phpinfo.php
and look for cURL. It has SSL support.

Let us know if you need further assistance.


Daniel Corabian
Jr Technical Operations Officer.
------------------------
*HELP US HELP YOU* -- If you are not satisfied with this response, please forward this e-mail to our Quality Assurance department at qa@arvixe.com.
------------------------

Update: Changed to PHP 5.5 and issue continues see attached file for grab of phpinfo()
zip
phpinfo().zip  •  21KB


updated by @hammondegs: 10/28/14 05:29:29AM
brian
@brian
10 years ago
10,148 posts
Hmm.. not quite the response I was expecting. You'll want to ask them WHY there is an SSL error when loading an https URL via PHP. We can see that SSL is enabled, but it's not working.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
hammondegs
@hammondegs
10 years ago
80 posts
I am getting nowhere fast with these Arvixe mob.
They can't even keep the same person on my case.
I am entering the 3rd day of the ticket I have open with them and no end in sight.

Here's their last response:
Thank you for the update, While checking I could see that the mentioned website https://www.barklycommunity.org/event/test_template/1414571895.tpl is loading now with out any errors. Please clear your browser cache and check it

Please see the following url for clearing your browser cache.
======
http://blog.arvixe.com/clearing-local-level-cache/
https://support.arvixe.com/index.php?/Knowledgebase/Article/View/26/10/clearing-your-internet-cache
brian
@brian
10 years ago
10,148 posts
OK - let me get on their case about this, as it's obvious they are not actually looking at the issue correctly.

Can you do me a favor? What I'd like to do is setup a really simple "test" script on your server to clearly show the issue - can you contact me at support [at] jamroom [dot] net with your FTP info if that is OK with you?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
hammondegs
@hammondegs
10 years ago
80 posts
I have sent you an email
hammondegs
@hammondegs
10 years ago
80 posts
Here's the ticket number if you need to quote it:
Ticket: #RXL-748-97369

I am on the caiman.arvixe.com server in HK
hammondegs
@hammondegs
10 years ago
80 posts
New message from Arvixe:

Hello David,

we apologize for the issue you are experiencing so far. We're waiting for the Brian to contact us.
Meanwhile we just checked the SSL for your domain: no error there: https://www.ssllabs.com/ssltest/analyze.html?d=barklycommunity.org

Thank you,


Daniel Corabian
Jr Technical Operations Officer.

And I often get this error:
[30-Oct-2014 12:22:04 UTC] PHP Warning: Module 'zip' already loaded in Unknown on line 0
updated by @hammondegs: 10/30/14 07:06:14AM

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