Grrrr... Error 404

Hello! I just installed Genosis in a sub-directory on my domain. Everything is good... a beautiful background with a tree with words that say "Default Tree" and underneath "Click here to log in." I click - and it takes me to a page that says "Error 404: NOT FOUND!This domain name has just been registered."

I've had my domain for years. I am not sure where to go to fix this minor issue. Please help! Thank you! Lisa
updated by @lisa: 10/23/14 06:10:28AM

For future references, you should really post your Genosis questions and issues here:

http://www.genosisfamily.com/forum

Do you have a link we can check out?

Are the URL's correct in your data/config/config.php file?

Are you seeing any errors in your data/logs folder?

Thanks!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

I apologize for writing here again, but I cannot seem to access: http://www.genosisfamily.com/forum I can view the files, and that is all I can do.

I have installed and re-installed numerous times via Filezilla the Genosis
files. I don't get the page with the tree anymore... just a black page that says "Default Tree Click to log in"

I have checked the URL in the data/config/config.php file, and it is correct.
No errors during installation. Just two files with the same name... one dated 9/7/2014 and the other dated 9/14/2014. I picked "skip" as I didn't know what I was supposed to do.

Here is my page: http://simplylisa.net/genosis

For whatever reason when I click the link to log in the URL changes to: http://simplylisa.net/genosis/simplylisa.net/genosis/user/login

I do not know why it repeated the domain, but when I clean it up, the link still takes me to the Error 404 page.

The only thing I notice is there does not appear to be an index page in the Genosis subdirectory. There are 7 files, but none are called index.php.

I am at a loss at what to do. Thank you for any advice you can provide. Lisa
updated by @lisa: 09/14/14 07:19:28PM

There is no index file in the Jamroom root folder, so don't worry about that.
When you install Jamroom on its own (without the Genosis modules) does that do the same?


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Paul Asher - JR Developer and System Import Specialist

Did you also upload the .htaccess file that comes with the JR5?


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Good Morning, Gentleman!
Was I to install Jamroom on it's own first?

I discovered Genosis through genesoftreviews, and I visited the page and clicked the download button. I assumed all the files needed would be part of the zip file. Where are the other files located that I should upload? I truly appreciate all you do and am very excited to try out Genosis! Thanks! Lisa

I've just downloaded Genosis from its download page and it installs ok.
Have just looked at your URL and am seeing the same issue, but am also seeing broken image links etc. so I suspect that all the files of all the modules and skins haven't been uploaded for whatever reason.
Also, as Douglas said, make sure that the .htaccess files have been uploaded as well - they are critical for Jamroom (and Genosis)
Paul


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Paul Asher - JR Developer and System Import Specialist

Figures it's me.

I had a lot of problems uploading it, and Filezilla seemed to hang up at the jrcore/tools/diff file for whatever reason. I have removed the program and uploaded it numerous times yesterday, and I am not sure what the problem is... maybe my domain host.

When I get home today I will make sure the htacess files have uploaded... are they part of the zip file? Should I upload jamroom first before trying Genosis again?

Most appreciative,

Lisa

Upload all the files - Jamroom and the Genosis should install at the same time.
The .htaccess file is part of the zip. Just make sure that Filezilla is set to show and upload all hidden files as well.
If you're doing a re-install, I find it best to first delete the /data folder (and its sub-folders), re-upload it (along with, in this case, the other folders and files), drop all the tables in the database, then install.
hth
Paul


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Paul Asher - JR Developer and System Import Specialist

Good Morning, Gentlemen!

Deleted everything and started fresh last night - I got a 404 forbidden message.
Deleted all again and started fresh this morning.
There are 2 files that reach 100% upload and then repeatedly start the upload over. This has been going on for an hour now.

modules\jrcore\tools\diff
modules\jrcore\tools\ffmpeg

I have to disconnect as I have to get to work, but I do not know if it is Filezilla, my internet speed or my domain (1&1). Do you have any further suggestions, maybe a different uploader? ~ Lisa

I'm not sure 1&1 hosting is setup to run JR5, at least I've not tried installing on their servers before, and I don't know if their server meet the requirements to run JR5.

http://www.jamroom.net/the-jamroom-network/documentation/getting-started/774/requirements

Have you considered using our recommended hosting?

https://www.jamroom.net/r/recommended-hosting

You can install JR5 in a single click through the cPanel.

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Thanks for the info... I am suspecting maybe 1&1 might be the problem. I'll look into it. I did check out your recommended hosting. It is appealing, but the thing that is scary to me is moving my 2 WordPress blogs over. LOL! And yes, this all helps very much! ~ Lisa

I think there's definitely something amiss with the 1&1 server if its not accepting the uploads.
The ffmpeg is a 16MByte file so guessing that your upload speed is slow and the server is timing out.
Would certainly recommend our hosting partners Arvixe. As Douglas said, one click and JR is installed in whatever subfolder you specify. Haven't worked with WordPress so can't comment on how easy it might be to move those other though.
Pa


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Paul Asher - JR Developer and System Import Specialist

One thing you could try is setting up a new subdomain of your domain (i.e. jamroom.yourdomain.com or whatever) and just point THAT domain to different hosting - then you can leave your blogs setup where they are, but have JR running on a different hosting provider.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

You guys have been an amazing help! The reason why the program won't upload is because my server host has those requirements on a package I do not have. I have inquired how much it will be to upgrade and am waiting a response.

The hosting you recommend... what is the minimum package I should be looking at in order to run this program? If I am seriously considering changing server hosts then you know I am really excited about this program! ~ Lisa

This is the link to our recommended package:
https://www.jamroom.net/r/recommended-hosting

Its $4/month if you take out a longer term payment scheme, or $7 if you go month to month.

Good to hear your excited. Hope you build something cool.