Change password verification
Using Jamroom
This is a report of a possible usability issue. I haven't had a problem myself, but have noticed this being a (minor) problem and source of confusion for 30% of my current new users.
Over the past couple of weeks I have made 10 profile admin logins for 10 different people (all first time jr users) and given each of them the password "changepassword".
I have told each of them (in person, not by email) that they should login and then change their passwords, which they all did right away.
Over the following days 3 people had a problem with their login. All 3 thought they had changed their password, but when I checked their passwords were still "changepassword".
They all remembered changing their password, but did not remember the verification which follows a password change. I hadn't told them that there was a verification after changing their password.
They are all bright people, and used to logging in and out of multiple systems daily. So I'm wondering if that verification could be more obvious, or perhaps a modal window so that they MUST verify or cancel after changing their passwords.
The current verification seems fine to me, and I doubt that it is any kind of bug, but the mild confusion seems significant enough to mention.
updated by @ultrajam: 04/19/15 09:52:13AM