Forum Activity for @anrpgadmin

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

I apologize for my previous post, I had expected a direct update and didnt realize you had a posted again here.

Thank you for your support. We will test the changes and see if it works for our environment.

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

Michael,

I attempted to send in an email yesterday, but we are unfortunately not subscribers to Jamroom support.

Is there a better way to reach you directly?

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

Done. Check the support inbox when you can.

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

I have twice over run the Full Integrity Check, creating a new user afterwards from scratch with an email i control.

Logging in to both accounts, there were no courses listed within the account. The Email Course JOINED Column did not increment, and I received no email.

Also, when trying to delete the nameless course, I receive the error: "could not find that course id" at the page /course/delete_course/

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

Hey Michael,

Thank you so much for responding and offering help.

Here are the attached images. I will check in again with our users, but it seemed as though users were not receiving emails at all. Our Course Emails Log is empty

Edit: I also neglected to mention that test emails work fine. So there is nothing stopping the server from successfully sending these emails once users get enrolled.

If I create a user, I can log in and view courses. I do not see any courses in that view, and do not receive any emails that are in courses for new users.

updated by @anrpgadmin: 08/02/19 09:35:16PM

Email Course Module Setup: Auto Enroll New User on Signup Not Working

Using Jamroom

We have been trying to have Jamroom's Email Course Module automatically enroll new users into coursework upon their account creation, but the enrollment Email Delivery log is empty and all courses show 0 joined.

Users have confirmed that no emails are being received, and we arent sure what we are missing when putting "Auto Enable" to "New Users When They Sign Up" with the expectation that new users will be created, many have been created since our set up with no enrollment. The module is active.

We would like to retroactively sign up existing users as well.

Any thing obvious we are missing?
updated by @anrpgadmin: 11/13/19 12:46:01PM