Forum Activity for @mbstia

natalie
@mbstia
01/04/19 08:02:01AM
8 posts

Is Jamroom Branding Removed with the $299 package?


Installation and Configuration

That's great Brian! We will upgrade ASAP. Do we need to use CSS or is there a function in tools to remove the branding once the upgrade is done? Cheers!
updated by @mbstia: 01/04/19 08:02:27AM
natalie
@mbstia
01/04/19 08:01:26AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

Ah you know what! I can't see that file on my MBP. Seems since the last update the dot files were hidden. Just fixing that in Terminal to show them permanently. I guess usually I am working with HTACCESS in .txt mode as I usually change the name in cPanel when I upload. Will get it all sorted. Thanks so much Brian!
natalie
@mbstia
01/04/19 07:51:45AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

Hey Brian, I actually uploaded the zip via cPanel installer and decompressed on the server. Perhaps that was not the best way to do it. But also, would there be an .htaccess file there in the installation package? I didn't see it when I decomressed locally and on my MacBook Pro I have set invisible files to show, so not sure if maybe my download was a bad one due to a funky connection. Thanks!
natalie
@mbstia
01/04/19 07:40:07AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

What is strange is that in the package I downloaded there was no .htaccess file. See my screenshot of the decompressed zip file. Can you confirm that the contents of the file I downloaded are all in tact?

Thanks!
Screen Shot 2019-01-04 at 18.39.26.png Screen Shot 2019-01-04 at 18.39.26.png - 89KB
natalie
@mbstia
01/04/19 07:37:13AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

Hi Brian! There was no error in the logs at all.

This is what Siteground said was the issue:

The file probably wasn't complete during the installation or some of the directives were not properly read by the server (thus the 500 error). It looked rather custom, so I didn't really make any changes to it's content (directives, modules, etc.) so I just renamed it to .htaccess-bkp, to see what will happen without an .htaccess. I also checked the server error logs, but nothing related to that domain is logged there, which gave me the initial hunch it's something with the .htaccess file. Usually, you can check these logs from:

cPanel > Error log

That being said - this lead to a 403 error, which was due to the fact that an index file was not present (which was expected and normal), however, I was able to access the http://faceyet.com/install.php file, which was asking for Database details, so I created a new one - mbstiabu_1 (yes this is the database).

After that, I got the message that an .htaccess was not found, so I renamed it back from .htaccess-bkp to .htaccess, and I was able to run the installation successfully until I got prompted for the new admin account.
natalie
@mbstia
01/04/19 07:33:04AM
8 posts

Is Jamroom Branding Removed with the $299 package?


Installation and Configuration

Hello,

Can you tell me if the Jamroom branding is removed when we upgrade to the Premium Package?

Thanks!
updated by @mbstia: 04/08/19 10:32:09PM
natalie
@mbstia
01/04/19 07:03:23AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

Hi Douglas,

Siteground support said that there was an issue with the .htaccess file. They didn't say what exactly so I am trying to find out what the issue was so I can post it back here in case it helps someone.

Thanks!
natalie
@mbstia
01/04/19 05:24:46AM
8 posts

New Install, Error 500, Can't Run Install


Installation and Configuration

Hello!

Just installing the Premium trial for Jamroom before we purchase and running into an error at the outset with running the install.
Domain: http://faceyet.com/

I have downloaded the latest copy of Jamroom via the email I was sent.

Siteground is the Host (Shared hosting, site is in its own folder, domain is fully propagated).

PHP Version is: PHP 7.0.33

I uploaded the zip file via cPanel and extracted there. I did not extract via local machine and upload via FTP.

Folder Permissions for folders are 755

Folder Permissions for files are:
.ftpquota 600
.htaccess 644
favicon.ico 644
install.php 644
install.txt 644
license.txt 644
repair.php.html 644
robots.txt 644

Siteground seems to have moved the web server error logs an I can't find them, so I have a ticket in to them about this to see if I can find where they are. I am not seeing anything in the PHP error log at this time.

Can someone point me in the right direction to get this installed. We fully intend to purchase but need to get this installed for our client.

Thanks!
Screen Shot 2019-01-04 at 16.22.13.png Screen Shot 2019-01-04 at 16.22.13.png - 93KB

updated by @mbstia: 04/09/19 12:20:25AM