Forum Activity for @ken-rich

Foxycart no longer working

Installation and Configuration


Yes - I did a test with a shippable product. The product price but not the shipping cost ended up in the Profile Payment section.
This was despite the fact the box was checked to include the shipping cost.

Thanks on the other tip, I will check into that.

Foxycart no longer working

Installation and Configuration

Yes, except that the Foxycart checkout template doesn't show what you are showing.

So in the example in the screenshot, I have a 9.99 dollar CD showing as 13.99 with zero shipping shown on the form. The 4-dollar shipping charge isn't shown, it is included in the subtotal, and zero shows for shipping and handling charges. That is deceptive.

Moreover, the shipping charge is not included in the Profile Payout, even though the setting is made to include it. In other words, "Include Shipping in Payout" is checked but it is not being included.

So those are the two issues I have with the current set-up.

Foxycart no longer working

Installation and Configuration

OK, so you provide simple flat rate shipping only, no difference between local and international, etc. Fair enough but what can I do to make the shipping part of the total rather than the subtotal? It looks like an error to me to have it added to the subtotal and then shown as zero under shipping. Not only that, on multiple items that would mean many shipping charges added into the subtotals, instead of one combined shipping charge - am I right?

Like on the screenshot provided, I am showing zero shipping charge on the form because it is already added to the subtotal. If that were multiple items, wouldn't there be multiple shipping charges added into the subtotals, and still shipping showing as zero?

Are you saying it is designed to work that way?

Foxycart no longer working

Installation and Configuration

Also, the Foxycart team has said this about the Jamroom integration. The values in question revolve around the nuances of shipping costs - distance, country, tariffs, and taxes, rather than just a flat rate charge for everyone regardless of actual shipping costs.

"The custom shipping javascript that used to exist in your cart include template I believe was attempting to get those values. It assumed they were sent with the add to cart information, and assumed that there was a domestic and an international shipping price.

I guess at some point the Jamroom integration changed to send the shipping cost as part of a package price of "cart items" instead of sending the items and shipping costs separately. The Jamroom team would be able to speak more to that side of things - as the cart view in your screenshot where it's separate is Jamroom rather than Foxy. The checkout is then Foxy - but we rely on what Jamroom send us for what is being added to the cart."

Foxycart no longer working

Installation and Configuration

Hi Brian,

Since I switched to Foxycart's default templates it is working somewhat but there may be a problem with the shipping costs. Instead of being combined in the Total, they get combined in the subtotal and then shipping costs appear as zero. Please refer to the screenshots.

Moreover, it appears that shipping costs are not added to the profile payout form even though the box for that is checked.

Also, I see you now have the option to use Stripe as the plugin. If I switched to Stripe would I still be able to keep my current subscribers enabled (since Stripe is my payment gateway anyway)? That would remove a $25. a month charge for Foxycart and perhaps I would be happier with the default templates from Stripe.

Foxycart no longer working

Installation and Configuration

I think I may have fixed the issue by switching the templates from custom to default at Foxycart. I should have been instructed to do so 7 years ago. No one told me I needed to do that for Foxycart to continue working. I was using the templates Jamroom told me to use when I initially set up Foxycart. I may have been missing sales for years and I see lots of errors in their log files going back a long time.

Foxycart no longer working

Installation and Configuration

I followed the instructions Jamroom gave at that time. I disabled the Foxycart modules, enabled the Payments module, and did the global config for the Foxycart plugin.

The templates were set up previously as per Jamroom instructions (when you supported the module) and seemed to work for a long time. There have been no new instructions and I sure as hell don't know how to tweak the forms.

So now I have a screwed-up cart and I can't move off Foxycart without disconnecting all my customers who are subscribed.

Foxycart no longer working

Installation and Configuration

My server guy has been looking into it. He says you have an error in Java that is initiated by the location settings. For example, using his American zipcode the cart worked fine, using my Canadian one, the error shows.

If you look at the screenshot, the total is zero ($NaN) though the subtotal is not, and a gateway error is generated. That was on a shippable item, not a download.

Foxycart no longer working

Installation and Configuration

As I recall, the Foxycart module is supposed to be disabled and now runs as a 3rd party plugin using the API settings above.
So it seems to me, Jamroom has become incompatible with Foxycart and may need to be updated. Will this be supported, what is the path forward?

Foxycart no longer working

Installation and Configuration

The only settings I have in the admin panel for Foxycart is what is shown in the attached screenshot. The "cart include" template and the "checkout" template are not things I understand or have access to. So what is the path forward on this?