Forum Activity for @lornawebber

Simple Chat Pushes The Menu Off Screen

Design and Skin Customization

We have the same issue on our site.

updated by @lornawebber: 01/16/17 10:22:43AM

Following Group discussions when not a member of the group

Using Jamroom

@strumelia I would like lurkers to join the groups too, so I don't think it would be helpful to show non-members the whole discussion.
I doubt there are many lurkers on our site. Our discussions are about art and photography and most comments have images embedded in them, which don't show up in email notifications; so there's not much point in following without joining - you wouldn't have a clue what's going on.

I've had queries from people who have followed a discussion because they want to see the comments - pictures and all - and they think they've joined the group as a result. They can't understand why they don't see any comments when they click the link in a notification email. It would be just as confusing for them if they saw all the comments but were unable to post a comment themselves.

It might be helpful if there was a pop-up message for any non-member who visits a discussion, asking if they would like to join the group. What do you think?

Following Group discussions when not a member of the group

Using Jamroom

I have checked with the rest of the Admin team and they agree with me that for PMP it would be preferable to automatically enrol someone in the group if they have followed a group discussion or feed.

Perhaps I'm missing something - why would someone want to follow a discussion but not be a member of the group?

Following Group discussions when not a member of the group

Using Jamroom

Thanks Paul.
On our site, I believe that any user who follows a discussion, wants to be a member of the group. Until you mentioned it, I hadn't even considered that people would follow without wishing to join, but I can see that it is a possiblity.
I'll discuss with Roy. It may be that the best and easiest solution for us is to automatically enrol someone in the group if they have followed a group discussion or feed. That would work for us.
Thanks for your help. I'll let you know what Roy thinks.

Following Group discussions when not a member of the group

Using Jamroom

Thanks for your quick response. @paul .
Yes, it's public, but what happens is, the user clicks the link in the notification email to view the comment and sees only the discussion header, because comments aren't displayed to non-members. It just seems a bit inconsistent.

A lot of users get confused because they go to a discussion but then can't view or add comments, and they don't understand that they need to be a member of the group to do that. I hadn't realised that non-members can follow discussions, and it's even more confusing for them when they are given a link to a comment that can't be accessed.

It would be nice to have a warning pop-up on group discussions for non-members, telling them they need to join the group to view or post comments.
Is it possible to make all comments visible but have no comment entry box? If so, that would be an alternative, but a pop-up explanation of why they can't post to the discussion would save me quite a few PMP support tickets.
updated by @lornawebber: 01/15/17 06:41:59AM

Following Group discussions when not a member of the group

Using Jamroom

It is possible for a user to follow a group discussion and receive notifications of updates (including the text content), even though the user has not joined the Group.
I assume this is not intended, since a non-member will not be shown Follow icons on the group's home page. However, If the user clicks on a group discussion, it can be followed on the Discussion header page.
Need to remove the Follow icon on Group Discussions when viewed by a non-member?


updated by @lornawebber: 04/18/17 04:49:29PM

Unable to embed images with an apostrophe in the image filename.

Using Jamroom

Perfect - thank you very much!

Searching the image gallery - limit to number of search terms?

Using Jamroom

Thanks for that explanation @Brian. I knew something had changed, just didn't know what. I will amend our documentation so our users are aware, but I'll ask Roy if he would like the option to enable/disable natural language searches and let you know.
Many thanks.

Searching the image gallery - limit to number of search terms?

Using Jamroom

A few weeks ago I did a search of our image gallery for all images with any of the following words...
fire fires fireplace flames burning embers
I copied the resulting link to add to a discussion comment.
https://pmp-art.com/gallery/ss=fire%20fires%20fireplace%20flames%20burning%20embers

I have just tried that search again, and it shows ALL images in the image gallery, so I assume that none of the search terms were applied. Searching for just 'fire fires fireplace flames burning' works correctly.

Is there a limit of 5 on the number of search terms and if so, shouldn't there be a warning message, rather than no action?
Thanks.

updated by @lornawebber: 04/20/17 07:38:54AM

Unable to embed images with an apostrophe in the image filename.

Using Jamroom

@Michael - are you first uploading the image to a PMP gallery?
Apostrophe in the image title is not a problem, it needs to have an apostrophe in the filename itself, as in your last test. I attach the actual file here (sorry it's a big file). The embedding works fine if you do it from your device into the comment. It doesn't work if you embed from your Gallery into a comment.
I was testing it in Group discussions, not blogs or forums. I've just tried a blog and a forum comment and I can reproduce the problem in both.
If you would like to try it with the example I've given, I'll raise a ticket and give you an Admin login. You would have to go to the image page https://pmp-art.com/melinda-a-mc-nutt/gallery/189988/steves-boat first, in order for the image to show up in the choices of Embed from Gallery.

I can't show you a url where the image has been added but is not showing... When you try to embed and click on the required thumbnail, there is no action at all. All you can do is cancel out of the Embed dialogue.
Thanks for looking at this.