Forum Activity for @lornawebber

Group members unable to access Group Discussions intermittently

Using Jamroom

I just logged in again as the non-Admin user, put a comment on a discussion in a group, went to the group home page, then the Timeline. Returning to the discussion, it showed no comments (and only the @ where the group owner's profile name should be), so this problem is occurring whether a comment is updated or not.

Group members unable to access Group Discussions intermittently

Using Jamroom

@michael, I am not able to reproduce it at all in my Admin user but it is becoming a real problem for ordinary members. I've tested this in my non-Admin user and it happened almost immediately.
The users are definitely logged in at the time - you can see the user name on the menu bar. It is not confined to members that have just started a session.
It appears to happen after a comment has been updated. The comments on the page/discussion are inaccessible for a period of minutes up to several hours, before the user can return to the discussion to add comments.
I have asked them to clear their cache when it happens. This does not solve the problem.

In my non-Admin user, I went to a test discussion I'm following and updated an old comment there. The updated text didn't show after I had clicked the Update button. Cleared my browser cache and still it didn't show, even after adding a couple of random characters to the end of the url and reloading page. I clicked the cog wheel to update the comment again and the revised text was already in the update comment box. That's confusing and I assume due to system caching. The updated comment appeared on returning to the discussion a couple of minutes later. I edited another comment there.
I visited the Images Gallery, left a couple of comments on images, then went to a different discussion in the same group and added a comment. When I returned to the first test discussion, the comments were no longer visible.

I think this is significant: The @ name under the group owner's profile picture no longer shows the name, there is only an @ sign.
Going backwards through the browser history, the discussion page doesn't show comments, but I can go backwards to the comment update view, which show the comment text I updated.
I started a new session by logging out and in, and the discussion is still not showing comments or the group owner's profile name.
I attach screenshots of
1) the blocked discussion;
2) going back in browser history, the comment editing page;
3) the discussion seen from my Admin user just afterwards.

Comments and Biog not showing on members page

Ning To Jamroom

This is interesting. It seems we also had that setting as Timeline and not Skin Profile. Perhaps Skin Profile is not set as a default even though it is documented as the default setting?
Should I change this setting on pmp-art.com to Skin Profile instead of Timeline?

Group members unable to access Group Discussions intermittently

Using Jamroom

@strumelia - thanks for that idea. They have not mentioned having to log in again and almost all members stay logged in between sessions. I will ask.

Group members unable to access Group Discussions intermittently

Using Jamroom

I know you hate that word intermittently, but this is what is happening...
I have had several reports in the past month of group members not being able to see the comments & comment box when they visit a group discussion.
These are members of the group, they are following the discussion and they have recently commented and often updated comments on the discussion.
They have reported getting an email notification of an update to the discussion, following the link to the comment, but finding only the Group Discussion header visible (see screen shot). after a few hours, they can return to the discussion using the same link and all is as it should be, with comments visible and they are able to add comments again.
I have not seen this myself, but at least four members have reported it in different groups and discussions and I believe it is seen on Mac, phone and tablet, with Safari and Chrome browsers.

Has anyone else heard of this?
I'm aware that time limits can be applied to commenting, but this has been disabled on our site.

updated by @lornawebber: 02/14/18 11:32:11AM

Tags added but not appearing in the tag list.

Using Jamroom

Thanks for looking at this @michael .
I wondered if it was cache.
Now I understand why I didn't get an error that the tag already exists - I had entered a different spelling of the three-word tag. I wasn't aware of the spelling error because the tag wasn't listed at the time.

I've just tried this again and the tags are appearing immediately. I don't know what's changed since I did it before, but it all seems fine now.

Tags added but not appearing in the tag list.

Using Jamroom

@brian thanks for your quick answer. I understand what you are saying about the three-word tags, but each of the three words is searchable individually, so for us it's just a quick way of entering either a short phrase OR multiple tags in one entry.

The tag cloud is not the problem. There is a list of existing tags shown at the bottom of the image view. You can see on my screenshot the first three-word tag I entered. What I'm saying is that I entered further tags (3-word phrases) but they didn't appear in that list. They were in the tag cloud for the profile and I was able to search on them.
I am not able to delete and re-enter the tags I entered because they are not in the tag list at the bottom of the image view.

When I entered the same tags a second time, I didn't get an error message (already entered that tag) but they still weren't appearing in the list.

Does that explain my problem better?
updated by @lornawebber: 10/31/17 12:47:01PM

Tags added but not appearing in the tag list.

Using Jamroom

It's a bit difficult to see in the screenshot, but the first tags added were "glacier iceberg ice" and the next ones were "blue abstract texture" (spelt "abstract" wrong apparently but now I can't change it!). You can see the first 3 in the tags under the image, but not the other words. There were another three I added - "arctic frozen snow" and those words don't appear anywhere.
updated by @lornawebber: 10/31/17 07:44:04AM

Tags added but not appearing in the tag list.

Using Jamroom

I have added some tag words to an image, three at a time. After the first three, which immediately appear under the image, further entries are not being shown. I can enter the same tags more than once and not receive a message "that tag has already been added". However, those tags do appear in the tag cloud, and I can search the Images gallery and find the picture using those tags that aren't shown in the tag list.

Perhaps this is a cache issue and the tags will appear at a later time, but I have refreshed the page with a different suffix and it makes no difference.

updated by @lornawebber: 01/31/18 03:03:52AM

Daily Profile Limits module not working?

Using Jamroom

We had a similar thing with our image upload limit. I don't know if this is relevant to you, but our problem was that limits were not being checked when the user uploaded via the Timeline shortcut. We were given a fix for it.