TinyMce Image Margin Not Showing in Firefox
Design and Skin Customization
I'll be watching this discussion because the margin thing has never worked for us. I use Firefox - I'll have to check on other browsers.
Forum Activity for @lornawebber
Design and Skin Customization
I'll be watching this discussion because the margin thing has never worked for us. I use Firefox - I'll have to check on other browsers.
No comments box on profiles, images or Private Notes for some users
Using Jamroom
We're still getting reports of this problem.
One new piece of information - a user has rold me that clearing cache didn't resolve the problem, but clearing cookies did.
No comments box on profiles, images or Private Notes for some users
Using Jamroom
We are still getting lots of support tickets from users who can't post comments anywhere on site.
In most cases, clearing browser cache works, but in some cases it makes no difference.
I have asked for version numbers, but I know of one on Chrome and one on Firefox.
This is a big problem for us, because a lot of our members are not all that computer savvy. Some don't know how to raise a support ticket, which is their only way of contacting us if they have this problem. Some do not know how to clear browser cache, which in any case only works for some users.
Incidentally, the notifications for new replies here all had a full link to this Forum discussion, EXCEPT for the replies posted by @deb-w . I wonder if this has a bearing, since Deb W was experiencing the 'no comment box' issue at the time.
I have been asking members about browsers, but I wonder if this might be an issue with virus checkers blocking stuff. I'll ask members about that too.
No comments box on profiles, images or Private Notes for some users
Using Jamroom
Yes, that's right. @michael The one I mentioned doesn't have that vertical scroll bar. Sorry, a link would have been helpful, wouldn't it?
https://pmp-art.com/lola/group_discuss/438/life-and-figure-exhibition-gallery-no-critique#cm1151137
I started the discussion but the group belongs to another user.
No comments box on profiles, images or Private Notes for some users
Using Jamroom
Most of the members who reported this issue seem to have fixed it by clearing their browser cache. however, one of them has not and she is using the latest version of Firefox. So it's not necessarily Chrome.
Another thing I've noticed is that when I try to edit a comment with a huge image in it, the text box has a scroll bar for the width, but not for the height and so I'm unable to reduce the size of the embedded image. That's new.
Update: Maybe that's a red herring. I tried it on a different discussion and it's fine. Going back to this big image, I moved down the text with the keyboard down-arrow, until I could see the top of the picture and then I was able to drag the corner to reduce its size. Now, when I update the comment, the image is still not shown in the text box for the update, unless I move down with the keyboard keys. So scrolling down isn't working in that particular case.
updated by @lornawebber: 12/14/17 01:30:15PM
No comments box on profiles, images or Private Notes for some users
Using Jamroom
I have this extra information from one of our users so I thought I'd share it here:
She says "I did test against IE 10 - and the comments work fine, but not in earlier versions of IE (7 - 9). Firefox recently upgraded their browsers - so I would bet a weeks pay, it's a browser issue. Your programmers need to test against the latest version of Firefox. While it's acceptable to not support older browsers, it's never acceptable to not support the latest browsers, as almost always the upgrades are security related. If they review the latest upgrades on FireFox, they should be able to track down the issue. I did review the page, and a lot of the html is dated, which might be causing issues for this site."
No comments box on profiles, images or Private Notes for some users
Using Jamroom
I wasn't seeing the problem with comment boxes until I cleared the site's caches and did a full integrity check. After that I couldn't enter text into any comment box. I cleared my browser cache and that fixed it.
Like strumelia, I worry that non-techy users will not know how to clear browser cache. Might have to send a newsletter out, but I need to be sure clearing cache fixes it permanently.
No comments box on profiles, images or Private Notes for some users
Using Jamroom
Anyone else experiencing this?
Following an update yesterday, a number of users have reported that they are unable to leave comments anywhere on site, although Support Tickets are still working. I've tried in my Admin and Non-Admin user and everything looks fine to me. I'm currently awaiting more details, but one user is on Windows 7 with Firefox. I have an older Windows but also use Firefox and I'm not seeing this at all.
updated by @lornawebber: 04/09/18 09:33:01PM
Group members unable to access Group Discussions intermittently
Using Jamroom
Sorry for the delay, @paul . I'll put login details in a support ticket and links to the discussions I commented on and was blocked on. However, this is happening to quite a few ordinary members on a variety of groups and discussions. I used a Windows PC and Firefox. It has been reported on Macs and iPads too, with Safari and Chrome.
