Forum Activity for @softdesigns

SoftDesigns
@softdesigns
06/21/19 09:54:41AM
242 posts

Cancel JamRoom Subscription


Using Jamroom

Greetings - Per your instructions, we have deleted our JamRoom Server:
SERVER - BEFORE: https://www.screencast.com/t/JRLLapQetExj
SERVER - DELETED: https://www.screencast.com/t/DOB6JQMh
Please confirm server is deleted correctly?

Please help us to ensure our JamRoom subscription is cancelled before the next billing cycle, and ensure no further or future billing.

How can we delete our credit card information from your system?

Thanks,
Soft-Designs, Inc.
People First, Software Second - Since 1985...
SoftDesigns
@softdesigns
06/20/19 05:59:58PM
242 posts

Cancel JamRoom Subscription


Using Jamroom

Greetings - We need to cancel our JamRoom Pro VIP Subscription…

Our new product platform, has taken off, and is currently going viral.
Since we are a small team, we no longer have the staff bandwidth to maintain our older legacy JamRoom platform.

In our JamRoom Server dashboard, we see no button to "cancel" our subscription.
Please advise how to cancel our subscription, and delete our credit card from your system.

Please help us to ensure our JamRoom subscription is cancelled before the next billing cycle.

Thanks,
Soft-Designs, Inc.
People First, Software Second - Since 1985…
updated by @softdesigns: 09/19/19 10:57:56AM
SoftDesigns
@softdesigns
05/10/19 12:11:31PM
242 posts

Disable Marketplace Update Emails


Using Jamroom

We are getting too much auto-email from our site ACP
How can we - Disable the automated Marketplace Update Available - Emails?
updated by @softdesigns: 08/15/19 08:13:01AM
SoftDesigns
@softdesigns
04/04/19 11:33:01AM
242 posts

Admin Export Images from Gallery


Using Jamroom

Since this thread is going on five days without being resolved, we will go ahead and put in a support ticket...
SoftDesigns
@softdesigns
04/04/19 11:27:34AM
242 posts

Admin Export Images from Gallery


Using Jamroom

Yes - we checked the "configure" - it shows that button should be active, however it is not showing :(

Admin is unable to export or download any of our images
SoftDesigns
@softdesigns
03/31/19 01:02:51PM
242 posts

Admin Export Images from Gallery


Using Jamroom

We see no simple easy way to download images from Image gallery.
--
How can an Admin user Export or Download Images from Image Gallery of any profile?
updated by @softdesigns: 07/04/19 11:30:19AM
SoftDesigns
@softdesigns
03/21/19 08:11:37AM
242 posts

BUG - Profile Avatar Looks Terrible


Using Jamroom

To clear up confusion from this discouraging thread, the issue seems to be related to the JR OneAll Module.
SEE Attached Image:

If a code fix is implemented at our Site Template level, that would not fix the wider community of JR sites that use OneAll Social Login. :(

It would be a better improvement to the JR platform, if your coders fixed this at the OneAll module or JR system level so that all JR Sites would benefit from this improvement.
JamRoom-OneAll-GSign-Image-Bug.png JamRoom-OneAll-GSign-Image-Bug.png - 909KB
SoftDesigns
@softdesigns
03/17/19 08:36:30PM
242 posts

BUG - Profile Avatar Looks Terrible


Using Jamroom

Brian attempted to explain the issue above, and I understand - when he says:
Quote: So the image URL YOU are using in your template is:

https://softart.club/cv/image/profile_image/181/xxlarge/_v=1cdc61552754398

Do you see the "xxlarge" part? You are telling Jamroom to create a NEW image 512x512 in size, and to use the 50x50 as the SOURCE image (since that is all we have). No wonder it is pixelated!

Please put yourself in "our shoes" - look at this from a "non-technical" simple new user point of view:

- New User goes to www.SoftArt.club
- They SignUp using Google Authentication
- On their mobile , they goto see their new profile
- Their new profile image looks terrible (SEE Attached Image from Mobile Profile)
-----
The user does not understand who is at "fault", or all the technical jargon above.
The user says wow - my new profile looks really bad (and that makes us at SoftArt look bad)
--
It really is simply a bad experience for the user, so to close this thread as "solved" leaves us in a bind.
We did not write the code for the Ninja skin, and we are not responsible for this bug.
OneAll and Google Auth are industry standards, we must seamlessly integrate with them.
Are we going to blame Google?
--
This is about improving the user experience, not about blame game, just trying to find a solution:
--
Our www.SoftArt.club JR network relies on seamless integration with OneAll, including always ensuring the profile images look great. After G+ goes down, OneAll stated above, they will upgrade to new Google Auth, so the solution below should still work.
--
Possible Solution: Update the OneAll module code :
- Check the resolution of image pulled from OneAll
- Does it meet minimum profile avatar requirement of 512x512 ?
- If Yes - then use the OneAll image for user profile image - it should look great.
- If No - then do not use the OneAll image, just use default profile image.
JamRoom-GSignIn-Bug-2019_03_16_15_37_29.png JamRoom-GSignIn-Bug-2019_03_16_15_37_29.png - 909KB

updated by @softdesigns: 03/17/19 08:56:11PM
SoftDesigns
@softdesigns
03/17/19 07:39:25PM
242 posts

BUG - Profile Avatar Looks Terrible


Using Jamroom

michael:
April 2nd is the day Google+ gets shut down. I can understand why they did not choose April 1st.

I got an email telling me. (screenshot)

Google is dropping their G+ social network, but definitely NOT dropping their Google SignIn Authentication API
--
After G+ is taken down, Google should be stable, and not going anywhere.
Google SignIn API is an industry standard, and most major platforms plan to upgrade and implement the new Google SignIn API Authentication.
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Since our JR SoftArt platform SignUp / SignIn depends solely on Google Authentication, the continuation of our site depends on the seamless integration of Google Auth into our JamRoom network.
--
RE: New Google Auth Upgrade - Got this nice message from the OneAll Social Login CEO:
--
Hello,

We will of course update our system and implement the new Google authentication.

Best Regards,
Claude Schlesser
_____________________________
http://www.oneall.com/
Social Network Integration Made Easy
CEO & Founder
SoftDesigns
@softdesigns
03/17/19 12:10:07PM
242 posts

BUG - Profile Avatar Looks Terrible


Using Jamroom

@Strumelia - Thanks, but the user did not upload the image, it was pulled from their Google SignIn (OneAll), and incorrectly enlarged automatically by JR platform.
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@brian - You said above:
Quote: The ORIGINAL image is horrible:
--
Please do not blame the end user for JR code issues that do not occur in other platforms that also use Google SignIn.
--
This user also used GoogleSign on Twitter, etc, and the SAME image looks fine - because those platforms do not try to enlarge a tiny image. The user only has one Google Account, so you cannot expect users to change their google account to accommodate JR platform ?
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This seems to be a BUG, not a user issue. Since the user did not "upload" any image at all. This user Signed up with OneAll, Google SignIn , and JR platform automatically tries to explode the a image that is pulled from OneAll.
--
I seem to remember OneAll API exposes more than one image size to choose from.
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The JamRoom OneAll module integration code should be "tighter" , and check the size of the avatar image, and if it is too small, do not try to enlarge a tiny image.
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Status = Bug Not Solved...
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