massive admin issues after upgrading to cometchat module
Installation and Configuration
Strumelia:
I too bought the $250 version of CC well before the CC Jamrrom module came out.
I still have about 3 months left on my free 1 year's worth of CC updates...but I've still got my original version...because I've been scared of updating due to the weirdnesses that seem to always accompany other people's updates through CC/JR system. First Zack, then another JR member, now Soaring.
I wish to heck i could update my CC version before I run out of my free update year. But I don't really know which version I'm supposed to get- the CC website listing versions gives me no clue at all...just a page listing dozens of versions, with no concrete guidance for knowing which version i should update to. The version numbers are very confusing- with two different numbering systems.
I asked CC support, but was simply directed to the update page list of many versions. I can't use the JR module, because it's for the CC Basic version...while I already own the more expensive version. Not really happy about this situation I'm stuck in.
All I really want to do is get my CC up to date before my 1 year free updates runs out. I can't mess around experimenting because my site is live and my members love chatting every day- I don't want it to fall apart or have fewer features if I do the wrong thing or choose the wrong version for my license.
@strumelia Can I request you to please raise this issue here
https://my.cometchat.com/tickets
and share the ticket number here or on our FB page inbox
https://www.facebook.com/CometChat/
I'll escalate this after you've done so and we'll dedicate a senior support engineer to resolve this.
@soaringeagle Can we have an inbox conversation? I would like to understand how you're using CometChat and get some valuable feedback from one of our power users
Best Regards,
Robert
updated by @cometchat: 12/03/15 07:21:33AM