Forum Activity for @cometchat

CometChat
@cometchat
12/05/15 01:09:32AM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

@strumelia

I'll alert my support colleagues about this. Can I request you to add these details in your ticket?

Also, since it's the weekend I can't promise a speedy fix but I'll try. Thanks for your patience with us :)

Regards
Robert
CometChat
@cometchat
12/03/15 08:40:14PM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

@strumelia

Thanks for creating the ticket & the heads up about the accidental extra ones. I'll get this looked into on priority.

Best Regards,

Robert
updated by @cometchat: 12/03/15 08:45:00PM
CometChat
@cometchat
12/03/15 07:21:03AM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

Strumelia:
I too bought the $250 version of CC well before the CC Jamrrom module came out.
I still have about 3 months left on my free 1 year's worth of CC updates...but I've still got my original version...because I've been scared of updating due to the weirdnesses that seem to always accompany other people's updates through CC/JR system. First Zack, then another JR member, now Soaring.
I wish to heck i could update my CC version before I run out of my free update year. But I don't really know which version I'm supposed to get- the CC website listing versions gives me no clue at all...just a page listing dozens of versions, with no concrete guidance for knowing which version i should update to. The version numbers are very confusing- with two different numbering systems.
I asked CC support, but was simply directed to the update page list of many versions. I can't use the JR module, because it's for the CC Basic version...while I already own the more expensive version. Not really happy about this situation I'm stuck in.

All I really want to do is get my CC up to date before my 1 year free updates runs out. I can't mess around experimenting because my site is live and my members love chatting every day- I don't want it to fall apart or have fewer features if I do the wrong thing or choose the wrong version for my license.

@strumelia Can I request you to please raise this issue here https://my.cometchat.com/tickets
and share the ticket number here or on our FB page inbox https://www.facebook.com/CometChat/

I'll escalate this after you've done so and we'll dedicate a senior support engineer to resolve this.

@soaringeagle Can we have an inbox conversation? I would like to understand how you're using CometChat and get some valuable feedback from one of our power users :)

Best Regards,

Robert
updated by @cometchat: 12/03/15 07:21:33AM
CometChat
@cometchat
12/02/15 12:14:36AM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

Thanks @michael
I'll inform the dev. team and we'll rectify this.
CometChat
@cometchat
11/30/15 10:12:30PM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

Thanks, We are looking into it.

Regards
Robert
CometChat
@cometchat
11/30/15 09:14:33PM
21 posts

massive admin issues after upgrading to cometchat module


Installation and Configuration

Hi Soaringeagle,

For any CometChat related issues, please feel free to create a support ticket at https://my.cometchat.com/tickets and our team will be happy to assist you further.

If you have already done so, please share the ticket number so I can escalate the issue.

Regards
Robert
CometChat
@cometchat
09/27/15 09:57:58PM
21 posts

CometChat Admin panel


Installation and Configuration

Hi @johnchansa
We're glad that everything 's working fine, if you need any assistance please raise a ticket here -> https://support.cometchat.com/
Robert.
CometChat
@cometchat
09/08/15 12:03:44AM
21 posts

Cometchat and Analytics ?


Using Jamroom

Hi

CometChat loads in your site pages, so Google Analytics need to be added to your JR page only. In GA, it will not show them online in any particular page but in all pages of your site.
CometChat
@cometchat
09/07/15 06:05:21AM
21 posts

Cometchat and Analytics ?


Using Jamroom

Hi@zachary-moonshine,
Not sure what exactly you are looking to achieve, but CometChat does not require any special configuration for GA. As it will load in every page, your GA session will be the same as that in your site page.
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