Forum Activity for @supportteambillyukco

keep existing Flashback menu URL's AND use the Site Builder Menu system

Design and Skin Customization


Hello Brian:

Thank you for your reply to this post Brian.

I just done what you said brian and disable the Site Builder Module by unclicking the 'show site builder button' and done the integrity check and reset cache but sadly this has not fixed the issue and it's still the same.

The below information may help Brian that i had not mentioned before in the post regarding what happened after i done the update from Flashback Skin version 1.3.5 To 1.4.1 yesterday.

When i click the update link to update from Flashback Skin version 1.3.5 To 1.4.1 yesterday, After the update was done, It refresh and reload the page back to a standard web site page with a white backround colour and all the links on the page were all on the left of the page and had not load the Flashback Skin.

I had to first use the reset cache link on the left of the page to reset cache and after i done that it still stayed on the standard web site page with a white backround colour and it still had not load the Flashback Skin, So i click on the integrity check link to do the integrity check and it was only after the integrity check was done that the Flashback Skin showed.

It was only after all the above said was done, That i noticed the issue regarding the Flashback Skin.

Hope the above InFo will help Brian.

Thank You Brian.

keep existing Flashback menu URL's AND use the Site Builder Menu system

Design and Skin Customization


Hi douglas:

Thank you for your reply to this post.

Yes, We are using the Site Builder Module and is active and it was running and active when we done the update from Flashback Skin version 1.3.5 To 1.4.1 yesterday. Plus, We have not used or done any work on the site yet using the Site Builder Module since it's been active.

Thanks Douglas.
updated by @supportteambillyukco: 02/20/16 11:44:47AM

keep existing Flashback menu URL's AND use the Site Builder Menu system

Design and Skin Customization

Hello:

I have included a 3rd attachment photo for you to look at, That will show you what the Flashback Skin should look like with all the drop down bar menu items in place and what it was like before i done the update from version 1.3.5 To 1.4.1 yesterday and if you compare this photo to the other 2 attachment photos i post on here you will see the difference.

Yes, I done the integrity check and delete cache after the updates and the issue was still there after doing all that.

Can you in lighten me a bit more on you question 'Was your version of 1.3.5 stock or modified?' ? I am not quite understanding what this means ? .

I think the my answer to you question would be the version is of 1.3.5 stock, Because i know we have not modified the Flashback Skin.

Thank You.

updated by @supportteambillyukco: 02/20/16 09:35:20AM

keep existing Flashback menu URL's AND use the Site Builder Menu system

Design and Skin Customization

Hello.

Before explaining our first issue we have experienced regarding jamroom 5 on our domains at www.billyukcmap.co.uk And www.billyukap.co.uk that we are on able to fix, I have had my old jamroom 3 running for a while now at my domain www.billyuk.co.uk and over the last couple of months i have been editing the site so that it will no longer be showing the links to the signup and the log in areas and plus not showing anymore the blogs user profiles and artists profiles plus a lot more areas we have decided to no longer make available to the public at my old jamroom 3 that is still running at my domain www.billyuk.co.uk .

The main reason why we have done this, It's because we knew eventually down the line we were going to get and upgrade to jamroom 5 but we decided we were not going to put the jamroom 5 on our existing domain at www.billyuk.co.uk but to put it instead on 2 new domains that we buy, One being at www.billyukcmap.co.uk And the other being at www.billyukap.co.uk .

We knew that the move to jamroom 5 would be far better and would have more to offer compared to our old jamroom 3, So over the last couple of months before we got jamroom 5, We tock it upon ourselves to learn as much as we can about jamroom 5 from the jamroom website documentations and the jamroom forums.

Just over a week and a half ago, We install the jamroom 5 on our domains at www.billyukcmap.co.uk And at www.billyukap.co.uk and we have put bote sites in maintenance mode while we carry out the work over the next coming months.

We have had some issues with jamroom 5 but we have managed to resolve and fix ourselves but we come across one issue yesterday that we are on able to fix, So we have come on here to ask for help to fix the issue.

About a week ago we purchase the license for the Flashback Skin 1.3.5 because as we have always like the Flashback Skin and was the Skin we use on our jamroom 3 at my domain www.billyuk.co.uk .

Everything was fine until yesterday when we go to update the Flashback Skin from version 1.3.5 To 1.4.1 and it was while we were updating the Flashback Skin that the issue happened and we were on able to see the problem it had caused until afterwards.

Please have a look at the 2 attachments photos that we have included in this post where we have highlighted the issue.

As you will see from the 2 attachments photos, We no longer have showing on the drop down bar menu after doing the update to version 1.4.1 from 1.3.5 Four example, Events/Galleries/Artists/Cmmunits/List and so on.

We now only have 2 menus showing on the drop down bar menu and as you can see from the 2 attachments photos, All the reat have just disappeared ?.

We would very much appreciate if you could look into this for us to see if you can resolve the issue.

Thank You.


updated by @supportteambillyukco: 05/30/16 03:01:57AM