Forum Activity for @supportteambillyukco

supportteambillyukco
@supportteambillyukco
03/12/16 09:42:01AM
44 posts

Would we be entitled to any purchase discounts in jamroom 5 ?
Using Jamroom

Hello:

Previously full paid license items we have from jamroom 3 and before versions on our domain www.billyuk.co.uk are, Jamroom 3 Unlimited Artist Version / Jamroom Payment Pack / Jamroom Power Pack / Jamroom Skin Pack / Jamroom Unlimited Bonus Option.

We got our above details for our Jamroom 3 purchase license items from Archive Jamroom at http://archive.jamroom.net .

We simply would like to know before we make any more purchases from jamroom 5, If we are entitled to any discounts in jamroom 5 because previously we purchase and still have license items from our jamroom 3 and before versions and plus we still run our jamroom 3 and before versions on our domain at www.billyuk.co.uk and we run our jamroom 5 on our domains at www.billyukcmap.co.uk and www.billyukap.co.uk .

I simply would like to know where we stand whether we are entitled or not to any purchase discounts in jamroom 5 because we don't want to look silly done the line by purchasing full price items from jamroom 5 only to find out afterwards that we could have got a discount on the items because we previously had paid full license for items before in jamroom 3 and before versions.

Thank You.
updated by @supportteambillyukco: 06/13/16 04:34:30AM
supportteambillyukco
@supportteambillyukco
03/03/16 02:27:51PM
44 posts

Problem loading a customise background image into header section
Using Jamroom

For future reference please use Douglas and Michaels solution below that helped us fix the problem in case someone else incurs this same issue regarding the flashback skin header CSS File in respect of loading a customise background image into the header section of your website.

Replace the below code in the flashback skin header CSS File:

/* @title Header */
/* @help This is the main header section for the site */
#header {
    max-width:1140px;
    max-height:118px;
    background: #0076A4; /* @ignore */
    background: -moz-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background-image: -webkit-gradient(linear, left top, left bottom, from(#108EB2), to(#0076A4)); /* @ignore */
    background: -webkit-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: -o-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: -ms-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: linear-gradient(#108EB2, #0076A4); /* @ignore */
    padding:10px;
    margin:0 auto;
    box-shadow: 0 0 4px #000 inset;

With the code you see below:

/* @title Header */
/* @help This is the main header section for the site */
#header {
    max-width:1140px;
    max-height:118px;
    background-image: url('{$jrFlashback_img_url}/yourbackroundimagename.png');
/*    background: #996633; /* @ignore */
/*    background: -moz-linear-gradient(#108EB2, #0076A4); /* @ignore */
/*    background: -webkit-linear-gradient(#108EB2, #0076A4); /* @ignore */
/*    background: -o-linear-gradient(#108EB2, #0076A4); /* @ignore */
/*    background: -ms-linear-gradient(#108EB2, #0076A4); /* @ignore */
/*    background: linear-gradient(#108EB2, #0076A4); /* @ignore */
    padding:10px;
    margin:0 auto;
    box-shadow: 0 0 4px #000 inset;


Again, A special thank you to Douglas and Michael for the above solution to fixing the issue.
supportteambillyukco
@supportteambillyukco
03/03/16 11:34:15AM
44 posts

Problem loading a customise background image into header section
Using Jamroom

Absolutely brilliant Douglas And Michael. :-)

Thank you Douglas and Michael for resolving this issue for us.

The way you done it Douglas, Will definitely work for us and we are very happy with that and the way you have done it Douglas to fix the problem.

We are just very happy now that we can see that the image is now loading into the header because we were given up on it because it was getting very frustrating for us to get it to work.

We can't thank you enough Douglas and Michael and the jamroom support for the time you put into this and for resolving this issue for us and is very very much appreciated by us. :-)
updated by @supportteambillyukco: 03/03/16 11:59:14AM
supportteambillyukco
@supportteambillyukco
03/03/16 07:47:04AM
44 posts

Problem loading a customise background image into header section
Using Jamroom

michael:
Send us your details to support at jamroom dot net.

Need FTP login info and admin login info. Should be working. I'm guessing it could be a wrong skin setting issue. I'll take a look. put a link to this thread in the email so I know what its about.

Hello Michael:

We have just now Michael send you the email with the details you requested and the subject of the email to look out for is :For the attention of Michael jamroom support:.

We would like to take this opportunity as well Michael to say, Thank you for your time and help to look into this for us to fix the problem and we very much appreciate this Michael.
supportteambillyukco
@supportteambillyukco
03/02/16 10:25:07AM
44 posts

Problem loading a customise background image into header section
Using Jamroom

douglas:
Have you made any changes to the header.css via the ACP > Skins > YOURSKIN > Style tab?

The background-image is being ignored...

Hello Douglas:

No Douglas, We've not done any changes or edit any setings in our ACP/Skin Setings/ In The Style Tab Area.

We are still lost on this Douglas and we just can't seem to resolve it to get it to work.

Thanks Douglas.
supportteambillyukco
@supportteambillyukco
03/01/16 11:21:46PM
44 posts

Problem loading a customise background image into header section
Using Jamroom

michael:
The location you should be editing is:
/skins/jrFlashback/css/header.css around line 3

The code you have there has 2 background-image elements, you're only allowed one, so if you want to add
background-image: url('{$jrFlashback_img_url}/bukcmap_header_bg_150x150_Png_50.png');
then you'll need to replace the 
background-image: -webkit-gradient(linear, left top, left bottom, from(#108EB2), to(#0076A4)); /* @ignore */

Hello Michael:

We've done what you said to do Michael and replace the code 
background-image: -webkit-gradient(linear, left top, left bottom, from(#108EB2), to(#0076A4)); /* @ignore */

With the code

background-image: url('{$jrFlashback_img_url}/bukcmap_header_bg_150x150_Png_50.png');

And afterwards done the Reset Cache/Reset Image Cache and done the Integrity Check but sadly the problem is still there and the customise background image is still not loading into the header section ?.
supportteambillyukco
@supportteambillyukco
03/01/16 01:17:13PM
44 posts

Problem loading a customise background image into header section
Using Jamroom

Hello:

We are using the 1-4-1 Flashback Skin.

If you have a look at our web site at billyukcmap.co.uk , You will see that most of our customise background images have loaded fine into our website but we seem to only have a problem loading a customise background image into that header section at the top of the site where you see the logo to the left and a banner to the right.

Below is the code in the Header CSS File that we are trying to edit:

/* @title Header */
/* @help This is the main header section for the site */
#header {
    max-width:1140px;
    max-height:118px;
    background: #0076A4; /* @ignore */
    background: -moz-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background-image: -webkit-gradient(linear, left top, left bottom, from(#108EB2), to(#0076A4)); /* @ignore */
    background: -webkit-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: -o-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: -ms-linear-gradient(#108EB2, #0076A4); /* @ignore */
    background: linear-gradient(#108EB2, #0076A4); /* @ignore */
    padding:10px;
    margin:0 auto;
    box-shadow: 0 0 4px #000 inset;

Below is the code to what we are trying edit and input into the Header CSS File section using the background image code
background-image: url('{$jrFlashback_img_url}/bukcmap_header_bg_150x150_Png_50.png');
Or Using Code 
url('{$jrFlashback_img_url}/bukcmap_header_bg_150x150_Png_50.png');
.

We've put the background image code into various sections of this area but still the customise background Image will not load into the header section and every time we have tried which is about six times now, We have afterwards done the Reset Cache/Reset Image Cache and done the Integrity Check but still it will not load the customised background image into the header section.

It has now got to the stage where it's got very frustrating doing this and we have decided to come on here to see if somebody can resolve the issue for us as we have just about given up on it.

Thank You.
updated by @supportteambillyukco: 06/02/16 02:25:00PM
supportteambillyukco
@supportteambillyukco
02/21/16 04:45:43PM
44 posts

keep existing Flashback menu URL's AND use the Site Builder Menu system
Design and Skin Customization

michael:
There's not much to think about.

You look at flashback's menu, if it has a menu button titled "community" that links to 'community' you make that menu item.

http://demo.jamroom.net/jrFlashback/

Community
http://demo.jamroom.net/jrFlashback/community

Then you will have a menu item linking to the community page.

Then the same for the next one "Charts" url is 'music_charts'
Then the same for the next one "Lists" url is 'artists'
Then the same for the next one "Galleries" url is 'galleries'
.......

Hello Michael:

Thank you for your reply to this post Michael.

That is really weird and frightening Michael because you absolutely read our minds because that is exactly what we were going to come back and ask you as to how do we add the links that were in the Flashback Skin Menu to the Site Builder Menu and you have absolutely answered that for us Michael without us coming back to ask you LOL WOW :) .

Big thank you Michael for the info on how to do this. :)

Looks like we don't have to make the Site Builder Module redundant after all Michael LOL. :)

Again Michael, I very much appreciate your advice and help, Thank You. :)
supportteambillyukco
@supportteambillyukco
02/21/16 02:22:09PM
44 posts

keep existing Flashback menu URL's AND use the Site Builder Menu system
Design and Skin Customization

michael:
If you use the Site Builder module it will put its own menu system there.

You could use that menu system to link to the URLs that are provided by flashback if you wanted to use both.

Hello Michael:

Thank you for your reply to this post Michael.

We are still very new to this jamroom 5 Michael and we are just about geting to grips with it because this is a big step up from what we were used to in jamroom 3 to the more advanced jamroom 5, Which has a lot more benefits and features to it compared to jamroom 3.

Before we got the jamroom 5 just over a week ago, We have been over the last couple of months studying the documentation for the jamroom 5 but we had not quite got to the section of the jamroom 5 documentation about the Site Builder Module to read about it and study the ends and outs of how the Site Builder Module works and what benefits it would offer if we were to use it on our sites if we were to make the Site Builder Module active.

Today Michael, We learned a bit more about the Site Builder Module from the Site Builder Documentation and can now understand what you and Brian meant when you said about when the Site Builder Module is active, It is simply overriding the Flashback Skin menu in ready to put it's own menu where the Flashback Skin menu was before and from what we understand as well from the Site Builder Documentation, It will not impact in any way any other area of the Flashback Skin other than the area where the Flashback Skin menu was before.

This is good news in a way Michael, Because this means we don't have to compromise the Flashback Skin because which ever way we do it weather the Site Builder Module is active or not, We will still be able to use the Flashback Skin.

It looks like we will be going in the way of what you said Michael in you post 'You could use that menu system to link to the URLs that are provided by flashback if you wanted to use both' But we will not be rushing into doing it this way to quickly because we still have to figure out how to do it this way from the Site Builder Documentation. But for now Michael, I'm afraid the Site Builder Module will be made redundant until we can figure out how to do it this way from the Site Builder Documentation.

I very much appreciate your advice and help Michael, Thank You.
supportteambillyukco
@supportteambillyukco
02/20/16 06:34:17PM
44 posts

keep existing Flashback menu URL's AND use the Site Builder Menu system
Design and Skin Customization

brian:
You need to actually DISABLE the site builder module - not just hide the button. Click on the "info" tab for Site Builder in your ACP and disable the module.

Hope this helps!

Hello Brian:

Absolutely brilliant Brian that fixed it :) And the Flashback Skin is now showing correctly after disabling the Site Builder Module :) .

Does that mean Brian, That we will never be able to use the Site Builder Module while we use the Flashback Skin ? Because we done a test after to see if the issue would come back by turning back on and making the Site Builder Module active again and it caused exactly the same issue with the Flashback Skin, So it looks like we will not be able to use the Site Builder Module if we use the Flashback Skin, Which would really be a shame because we really do like the Flashback Skin.

The Site Builder Module maybe just a issue with the Flashback Skin Brian but i don't know that for sure because we update 2 other skins at the same time yesterday and did not have the same issues with those 2 other skins.

I would like to say a big thanks to you Brian for your help on this issue and fixing the issue for us and we really appreciate it and as well thank you to everyone else that post on this issue for your help.
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