Forum Activity for @supportteambillyukco

supportteambillyukco
@supportteambillyukco
03/30/16 11:34:21AM
44 posts

Videos Uploaded Problems And Other Problems
Using Jamroom

michael:
send info to support at jamroom dot net I'm going to need a place to download that 200mb file as I dont have one. If you could SFTP it up to the server and let me know the location of it via SFTP then I can download it from there.

Hello Michael:

We are trying to create a FTP account for you Michael to go to a folder that we will put the 200MB video file in for you to download on our domain www.billyuk.co.uk But we are struggling to do this because it looks like all our domains at, www.billyuk.co.uk www.billyukcmap.co.uk And www.billyukap.co.uk, Are struggling at the moment to get anything done because everything is running really very slow and we are geting error page messages and we are on able to get any work done because of this.

This as well includes trying to get any work done via the Control Panel of all our domains, www.billyuk.co.uk www.billyukcmap.co.uk And www.billyukap.co.uk.
Right now we have abandon trying to do any further work done Michael as this continues and we are at this moment pretty frustrating because of the situation.

Even though we have contacted JBservers Michael, We still have not had a reply back from them about the situation as to what is going on.

So ontill that situation has changed Michael, We are on able to do anything our end at the moment but as soon as the situation has changed we will post back to here to update you Michael.

Below is just one example Michael of the problems we are incurring with the below error page message when we are trying to create a FTP account for you Michael to go to a folder that we will put the 200MB video file in for you to download on our domain www.billyuk.co.uk.

Internal Server Error

500
The cPanel Server operation timed out at cpsrvd.pl line 541.

cpsrvd/11.54.0.21 Server at www.billyuk.co.uk

We have been left here totally in the dark Michael as to what is going on and as soon as the situation has changed that all is working okay, We will post back to here to let you know that we have send you the details you have requested from us.

Thank You Michael.
updated by @supportteambillyukco: 03/30/16 11:45:56AM
supportteambillyukco
@supportteambillyukco
03/29/16 10:58:29PM
44 posts

Videos Uploaded Problems And Other Problems
Using Jamroom

michael:
Not disrespectful at all, no problem. I appreciate all the details you provide so we can try to find the solution together.
Lets wait for jbservers to get back to us about the 'Internal Server Issue' as that may be the key to it all. If you would like you can send me the file and some login details to your site and I will try to upload it from here.
--edit--
(spelling)

Very much appreciated Michael and thank you for your understanding on this.

Can you let me know Michael, Where do we send the login details to you for bote our jamroom sites, www.billyukcmap.co.uk And At www.billyukap.co.uk ? .

As for the video file Michael, Just upload and use any video file your end that is 200MB so you can test it out and after you are done just delete the video file you upload but if you will still like us to send you the video file just tell us where you will like us to send it to okay.

I will now be out for most of the day here Michael and will not be back to reply to this post on tell later okay but thanks for now Michael for your help on this.
updated by @supportteambillyukco: 03/29/16 11:00:53PM
supportteambillyukco
@supportteambillyukco
03/29/16 10:15:15PM
44 posts

Videos Uploaded Problems And Other Problems
Using Jamroom

michael:
supportteambillyukco:.....It is saying that our highest maximum upload can only be set at 600MB And on our jamroom 5 setings at billyukap.co.uk , It is saying that our highest maximum upload can only be set at 250MB ?.
Docs: "How do I increase PHPs Upload Limit"https://www.jamroom.net/the-jamroom-network/documentation/problems/748/how-do-i-increase-phps-upload-limit
supportteambillyukco:
CRI: Error connecting to MySQL Server: User WE-Have_Left_This_Bit_Out_jamr412 already has more than 'max_user_connections' active connections (#1203) - the site owner should contact their hosting provider for assistance.
That looks like a server issue which jbservers will probably get sorted out for you. An integrity check may make it better if you choose check all the advanced options:
ACP -> SYSTEM CORE -> TOOLS -> INTEGRITY CHECK -> (check ALL the checkboxes) -> RUN
supportteambillyukco:
After this we had to close the site down and come back and go to profile/video, And see the below messsage on the video page.
This video file is currently being processed and will appear here when complete.
That will appear until the system is able to convert the file into all the necessary formats.
If the file didn't get uploaded that might never complete. Make sure you have enough space on your server. after a file gets uploaded it gets moved to the correct location, maybe that your server is full.
supportteambillyukco:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at WE-Have_Left_This_Bit_Out@billyukcmap.co.uk to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Thats a server issue, something went wrong that is unrelated to the code. Lets see what jbservers say.

Hello Michael And thank you for your reply on this issue and we appreciate it.

Quote:
An integrity check may make it better if you choose check all the advanced options: ACP -> SYSTEM CORE -> TOOLS -> INTEGRITY CHECK -> (check ALL the checkboxes) -> RUN

We had already done this and it did not help at all.


Quote:
If the file didn't get uploaded that might never complete. Make sure you have enough space on your server. after a file gets uploaded it gets moved to the correct location, maybe that your server is full.

We have more than enough space on the jbservers server for bote www.billyukcmap.co.uk And At www.billyukap.co.uk , So this will most certainly be not the issue here.

(1) In no way should it be takeing about 12 or more attempts to upload 1 video that is only 200MB in size.

(2) In no way should it be takeing about 35 minutes to 40 minutes to process 1 video after we click the 'Create' And it just stayed on the page about 35 minutes to 40 minutes before it decided to go to the error page message.

(3) When you say 
maybe that your server is full
We are finding it very hard to understand what you mean by this as we don't think this is in any way related to this issue.

Your above mentioned replies to the above mentioned issue we feel is not going to resolve this issue regarding the video module upload and we are not saying this to you Michael in a disrespectful way and we hope you don't take it that way.
supportteambillyukco
@supportteambillyukco
03/29/16 12:32:12PM
44 posts

Videos Uploaded Problems And Other Problems
Using Jamroom

Hello:

We are using the Flashback skin.

The hosting for our domains billyukcmap.co.uk And billyukap.co.uk is with JBServers.

As well, We have contacted JBServers about this issue and some other issues that may or maynot be related to this issue and are awaiting a reply back from JBServers.

Just something for you to note before you look at the below problem.
On our jamroom 5 setings at billyukcmap.co.uk , It is saying that our highest maximum upload can only be set at 600MB And on our jamroom 5 setings at billyukap.co.uk , It is saying that our highest maximum upload can only be set at 250MB ?.

The following exact same problem is occurring at our jamroom 5 on www.billyukcmap.co.uk And At www.billyukap.co.uk and is related to the video module when a video is been uploaded to a profile.

On billyukcmap.co.uk in user profile/video/Add video +/video file max upload: 600MB/ We click on, Upload a new video file.

Video we are uploading is, Video file format: .mov - Video file size: 200MB.

It will get to 100% Upload then say, upload failed.

We done this 5 times, But still comes back after geting to 100% Upload then say, upload failed.

We were about to give it one more go but abandoned it because we notice the max upload had changed from 600MB To 128MB, So we go to System Core/Resources/Max Upload Size, And it is saying max upload allowed is 600MB ?.

We decided to do a Integrity Check/Reset Caches, We then log out and close the site down.

We go back and go to profile/video/Add video +, And the max upload was showing 600MB, So we click on, Upload a new video file and we were just geting the same as before, upload failed and this happened 4 times before finally it uploaded the video after the 5th attempt.

We then click on 'Create' and it just stayed on the page for about 20 minutes while the page was working before finally going to a error page that had the below error message.

CRI: Error connecting to MySQL Server: User WE-Have_Left_This_Bit_Out_jamr412 already has more than 'max_user_connections' active connections (#1203) - the site owner should contact their hosting provider for assistance.

After this we had to close the site down and come back and go to profile/video, And see the below messsage on the video page.

This video file is currently being processed and will appear here when complete.

We knew that something was wrong with this because in no way is it going to take by that time 35 minutes, To process a video and so we decided to just delete the video.

We decided to give it just one more go to upload the video and again after the 3rd attempt this time it finally uploaded the video then click on 'Create' But it done exactly the same as the above mentioned and again after had to delete the video.

Below is the other error message we are seeing from time to time when using our Jamroom sites at www.billyukcmap.co.uk And www.billyukap.co.uk and plus we notice from time to time that www.billyukcmap.co.uk And www.billyukap.co.uk are runing really slow.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at WE-Have_Left_This_Bit_Out@billyukcmap.co.uk to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

This is where we decided to get in contacted with JBServers and to come on here as well to let jamroom know about this.

We hope you can help us out on this issue.
updated by @supportteambillyukco: 07/17/16 01:12:47PM
supportteambillyukco
@supportteambillyukco
03/20/16 09:48:44AM
44 posts

We need to know something before we purchase the Super Pack
Using Jamroom

Refund has been done Paul.

We would just like to say as well Paul, How impressed we are as to how quick this has been done and we would like to say thank you to all the Jamroom team for a great service.

Thank you again Paul, Very much appreciated all your help on this Paul.
supportteambillyukco
@supportteambillyukco
03/20/16 09:15:45AM
44 posts

We need to know something before we purchase the Super Pack
Using Jamroom

All done Paul, We have just now purchase the SuperPack. Thank you again Paul for all your help on this and we very much appreciated it Paul.
updated by @supportteambillyukco: 03/20/16 09:20:05AM
supportteambillyukco
@supportteambillyukco
03/20/16 09:02:14AM
44 posts

We need to know something before we purchase the Super Pack
Using Jamroom

paul:
Have just heard back from Brian. If you can go ahead and purchase the SuperPack we will then refund you the difference.
hth

Hello Paul:

Okay Paul, We are happy with that.

We will now go ahead and purchase the SuperPack and we very much appreciated your help on this Paul, Thank You.
supportteambillyukco
@supportteambillyukco
03/20/16 06:35:20AM
44 posts

We need to know something before we purchase the Super Pack
Using Jamroom

paul:
Hi - We'll sort this out for you. Brian handles the accounts here so he'll decide the best way to do this. He'll be in touch later.
Thanks

Hello Paul:

No problem Paul and thanks for leting us know, Very much appreciated, Thank you Paul.
supportteambillyukco
@supportteambillyukco
03/19/16 02:29:25PM
44 posts

We need to know something before we purchase the Super Pack
Using Jamroom

Hello:

Before we proceed to purchase the Super Pack, We have already bought 1 item that we notice is already included in the Super Pack and we bought the item just after we installed the jamroom 5 about 3 weeks ago on our doormain websites www.billyukcmap.co.uk And at www.billyukap.co.uk .

The item concerned that we notice is already included in the Super Pack is, Flashback Skin that we bought for $19.00 (£13.00 GBP Currency).

The full price for the Super Pack that we are about to purchase is $199.00 (£137.00 GBP Currency) And we would like to know if you can take away and do a discount on the price of the item concerned from the overall price of the Super Pack that is $199.00 (£137.59 GBP Currency) ?.

As soon as we know where we stand with the above mentioned matter, We can then proceed to go ahead and purchase the Super Pack.

Thank You.
updated by @supportteambillyukco: 06/23/16 07:35:48PM
supportteambillyukco
@supportteambillyukco
03/12/16 10:17:36AM
44 posts

Would we be entitled to any purchase discounts in jamroom 5 ?
Using Jamroom

brian:
There is no discount for upgrading from Jamroom 3. If you are a Jamroom 4 license holder, we can offer $50 off the Super Pack:https://www.jamroom.net/the-jamroom-network/bundle/9/super-pack
If interested let us know and we can send you a custom invoice.
Hope this helps!

Hello Brian:

It is telling us in the Jamroom 4 Archive Site that License Required for any items, So it looks like we are not entitled to any purchase discounts in jamroom 5 because we only have a license for jamroom 3 and not a Jamroom 4 license.

At least we now know where we stand Brian, So we can now confidently go and purchase full price items from jamroom 5 without worrying that we could have got a discount because we previously had a jamroom 3 license.

Thank you Brian for putting us straight on this and very much appreciated Brian.
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