Forum Activity for @supportteambillyukco

supportteambillyukco
@supportteambillyukco
04/06/16 12:59:37PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

Hello Michael:

Please disregard our below requests that we previously posted to this forum for you to read because we read this forum topic on the jamroom forum regarding "New Jamroom Branding + Jamroom Premium/If you are a Jamroom Super Pack owner OR have spent $199 or more on premium Jamroom modules or skins, you have automatically been upgraded to Jamroom Premium for FREE!." .

Quote:
(4)
Because we have already purchase and have the license for the SuperPack, We notice in the jamroom hosting 8gb plan that you already get free 100 modules but then we notice that we already have most of these free modules in the SuperPack that we have already purchase, How will jamroom hosting go about in handle this procedure and process regarding the above mentioned?.

We are quite happy Michael that we do not need to proceed any further with this regarding this matter because we are quite happy with the jamroom solution.
supportteambillyukco
@supportteambillyukco
04/06/16 09:52:07AM
44 posts

Welcome to the new Jamroom.net!


Announcements

Really love the new look and feel and layout of the jamroom site now Brian :) Fantastic job guys well done and i really love it :) .
supportteambillyukco
@supportteambillyukco
04/06/16 09:40:53AM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

paul:
Adding to what Michael said, if importing an existing site, remember that your free trial server has only 4GB of disk space.

Big thank you for the above information Paul, Very much appreciated paul thank you .
supportteambillyukco
@supportteambillyukco
04/06/16 09:37:56AM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

michael:
To try out the hosting you don't need to do anything to your current domains, they can remain as they are and you will receive trial domains to test on. you only need to change the domain dns if you are sure you want to move them over to the hosting.
So for now the steps to try it out would be:
1.) go here https://www.jamroom.net/supportteambillyukco
2.) click on the HOSTING button then VIEW AVAILABLE SERVER PLANS, you will end up here:https://www.jamroom.net/supportteambillyukco/hosting/create
Select the free trial server and the location you would like, then click CREATE NEW SERVER
There are more detailed docs here:
Docs: Jamroom Hostinghttps://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting
Once you have your server up and running, then you will want to add a domain, so add
* billyukcmap.co.uk
and again for
* billyukap.co.uk
you will be provided with a secondary domain that you can use for testing which will be at:
billyukcmapcouk.jamroomhosting.com
billyukapcouk.jamroomhosting.com
Use these to test things out.
Since you already have a jamroom site in another location use the "Import an existing jamroom site to a domian" steps found here:
Docs: "Import an existing jamroom site to a domian"https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2547/importing-an-existing-jamroom-site-to-a-domain
To get your existing site moved over to Jamroom Hosting.
This will not effect your current sites at all, they will still be being served from your current host. It will just duplicate them on our hosting so you can test whether you want to keep the hosting or not.

Hello Michael:

First of all i better start off by saying, That the look and feel of the jameroom web site now is awesome and fantastic :) Well done guys great work i really like it.

I must say Michael, I am very impressed and very happy with the information you have provided above, This has tremendously made it very clear to us as to how easy the setup process will be and most importantly how easy the jamroom hosting process will make it for us that we can continue to use our 2 domains billyukcmap.co.uk And billyukap.co.uk without the need now to cancel anything from JBServers end regarding our hosting packages with JBServers for our 2 domains billyukcmap.co.uk And billyukap.co.uk.

One more thing that we are taking on board here as well Michael, We are picking up here from reading through your forum past here, That you seem confident enough that if we do get a jamroom hosting plan that we would not experience the same issues that we have been having and for this reason if we decide to go ahead with this, We have decided that maybe we will just bypass the free trial and sign up for the 8gb jamroom hoting plan.

In the meantime Michael, We will be reading through all the documentation information you have provided over the coming days so we can familiarise ourselves fully with the documentation information that you have given us so that we can try to make it as easy as possible for us to setup if we decide to go forward with this.

We have spotted one thing Michael in one of the documentation but not read into it in depth and it is to do with the DNS process regarding 'How To Set The Nameservers At Your Domain Registrar - At namecheap.com' Because we feel we have not been given the necessary information our end to allowers us to proceed with this so therefore we may possibly incur some problems here regarding this but we are not 100% sure about this but we would be looking into it.

All of the rest seems pretty straight forward Michael, So our only concern right now would be to do with the DNS process regarding the above mentioned information.

For now Michael, We here would like to say a special thank you to you because your valued information that you have given us has made a big difference on us to continue forward with this, We very much appreciate this Michael, Thank You Michael.
supportteambillyukco
@supportteambillyukco
04/05/16 03:10:54PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

Hello Michael:

Is it possible Michael, That you can give us a step to step instructions on how jamroom hosting we'll process and handle the move to one of youe subscribe hosting plans from the below information we have provided.

(1)
Bearing in mind that we already own our 2 domains billyukcmap.co.uk And billyukap.co.uk and boat are paid for the next two years and that our 2 domains billyukcmap.co.uk And billyukap.co.uk have already as we speak got hosting packages with JBServers that are assigned to our 2 domains and plus bearing in mind if we wore to subscribe to one of your hosting plans, The above mentioned 2 domains are the domains we what to use, How would jamroom hosting go about this procedure and process for this to happen and can you give us some step to step instructions on what we need to do our end for this to happen?.

(2)
Depending on your reply to the above (1) question, Because we are talking about our 2 domains billyukcmap.co.uk And billyukap.co.uk, We are slightly concerned that if you wore to host our 2 domains with jamroom hosting that this will cost us a lot more compared to what we pay to JBServers for the hosting of each of our 2 domains, For Example, We pay JBServers at the moment for each hosting packages, 5gb for $5 A month for our domain billyukcmap.co.uk And 5gb for $5 A month for our domain billyukap.co.uk but we notice that the jamroom hosting plan that we would be interested in is the 8gb plan that is $29 A month, Will this $29 A month cover just one of our 2 domains or will this cost of $29 A month cover boat of our 2 domains?.

(3)
Depending on all your replys to the above questions, Are we right or not in thinking if all goes to plan and we decide to got a jamroom hosting 8gb plan for our 2 domains, That we will not be able to do this until four weeks time because we first have to cancel our JBServers hosting packages for boat of our 2 domains and that this process will take four weeks, Are we correct in thinking this or not?.

(4)
Because we have already purchase and have the license for the SuperPack, We notice in the jamroom hosting 8gb plan that you already get free 100 modules but then we notice that we already have most of these free modules in the SuperPack that we have already purchase, How will jamroom hosting go about in handle this procedure and process regarding the above mentioned?.
updated by @supportteambillyukco: 04/05/16 03:22:14PM
supportteambillyukco
@supportteambillyukco
04/05/16 10:32:01AM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

michael:
I encourage you to try it on jamroom hosting and see if that resolves the issue.
There is a free trial for 2 weeks, that should be enough to see if the issue is really a hosting issue rather than a jamroom issue:https://www.jamroom.net/hosting

Hello Michael:

I am in discussions with the rest of the team here that are involved in this project as to the best way to go forward regarding this matter and we are looking to make a final decision on this matter on Wednesday or Thursday of next week.

Your offer Michael for us to host with jamroom is a very feasible offer and we have added it to the table for discussion and i on behalf of the team here would like to thank you for putting this offer forward for us to consider and this is something that we will be seriously thinking about possibly doing.

In the meantime Michael, There will probably be some questions we will need to ask you over the coming days regarding the jamroom hosting that we will come back here to post to this forum to you to ask you, So that your answers we help us towards making a decision as to how to move forward with this matter.

Thank you as well Michael for the link to the jamroom hosting explaining the pricing plan setup and options, Very much appreciated Michael.

I would very much like to thank you Michael for putting this offer forward and we very much appreciated here.
supportteambillyukco
@supportteambillyukco
04/04/16 12:19:41PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

Hello Michael:

As of the time of this post Michael, At www.billyukcmap.co.uk, The 2 test videos you upload yesterday are still showing in dashboard/queue depth as 2 videos still to process in the queue.

As of the time of this post Michael, 16 hours have passed and the videos are still processing and have not completed yet.

I have included 8 attachment photos in this post Michael for you to look at regarding the progress and information about the 2 test videos you upload yesterday and the photos will include information relating to the Queue Viewer/Queue Viewer: video_conversions/profile page videos/dashboard-queue depth/Time hours passed since the videos uploads And some other information.

Sadly at this rate we may now have to rethink as to whether or not we wish to continue with this jamroom 5 project on our domain sites at www.billyukcmap.co.uk And At www.billyukap.co.uk and we will be making this decision over the next week as to whether or not we wish to continue and if we decide not to continue with this jamroom 5 project on our domain sites at www.billyukcmap.co.uk And At www.billyukap.co.uk, We would like to ask you Michael to ask Brian if a full refund can be done to us for the Super Pack that we purchase from jamroom about over 2 weeks ago.
Capture2.PNG.png Capture2.PNG.png - 37KB
supportteambillyukco
@supportteambillyukco
04/04/16 12:18:18PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

Hello Michael:

I decided to do a test my end by first configuration and changing something in the quota so as to try and clarify something our end and the below information will explain the outcome.

I go to, video module - quota config - I Unchecked convert videos and save.

I go to profile-video-Create-UpLoad A New Video File.

Video Upload 100% at 1st attempt, Then i click on 'Create' Then straight away it goes to the profile page video and shows that the video was uploaded and showing a ? Image for the video. I then click on the name of the video to go and view but there was no video to view in which you can see from the attachment photos that are included in this post.

So even whit the convert videos unchecked in the quota configuration, It is turning out to be worse because it is totally not uploading the video.

We need to get something straight here regarding when you click the 'UpLoad A New Video File' And will show after 'Video Upload 100%'.

In reality all this is, It is telling you that the the video has been 100% processed and uploaded from your PC and is now ready to upload to your site but in this case it is actually not uploading the video to the site.

Michael, I will be posting a separate post after this one for you to look at that will have 8 attachment photos for you to look at regarding the test work you done with the video upload yesterday at www.billyukcmap.co.uk.
2Capture.PNG.png 2Capture.PNG.png - 55KB

updated by @supportteambillyukco: 04/04/16 12:28:55PM
supportteambillyukco
@supportteambillyukco
03/31/16 08:40:37PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

Hello Michael:

We've heard back from JBServers who have been working for the last couple of days to resolve the issue we reported to them regarding the page error messages that we were seen and they are happy to report to us that they have now resolved this issue and have explained to us what was the route cause of the issue was regarding the page error messages that we were seen.

JBServers reported to us that the issue was caused by a disruption to the connecting on JBServers datacenter to the main hub in a particular area.

After hearing that JBservers have resolved the issue from there end regarding the above mentioned, We decided to go back and try again to upload the video from our Jamroom site at billyukcmap.co.uk to determent if indeed the JBServers issue was the cause of the issue we were having regarding the uploading of the video to our Jamroom site at billyukcmap.co.uk.

Sadly though we have to report Michael, We continue to have the same issue but with exception this time is that the video is uploading at the first attempt but the following below issues still remains.

(1)
It is still takeing about 35 minutes to 40 minutes to process 1 video after we click the 'Create' And it is still just staying on the page about 35 minutes to 40 minutes before it decided to go to the same error page message you see below.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at WE-Have_Left_This_Bit_Out@billyukcmap.co.uk to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

(2)
Now i am seeing as well that when it decided to go to the above error page message, I go back to our jamroom site at billyukcmap.co.uk and find that it has logged me out of the site ?.

And again had to delete the video after because in reality it didn't really upload the video and in reality it didn't really process the video.

We have as well since reported back to JBservers about the above mentioned error page message that we are still seening.

As we, We have giving JBservers the link to this forum thread regarding this issue in the hope that it will help in some way to resolve this issue.
supportteambillyukco
@supportteambillyukco
03/30/16 07:29:09PM
44 posts

Videos Uploaded Problems And Other Problems


Using Jamroom

michael:
send info to support at jamroom dot net I'm going to need a place to download that 200mb file as I dont have one. If you could SFTP it up to the server and let me know the location of it via SFTP then I can download it from there.

Hello Michael:

Okay Michael, We were finally able to create a temporary FTP Account for you at our domain www.billyuk.co.uk.

Before you read the below Michael, We would first just like to confirm that we have sent the email to you at jamroom support that contains the login information that you requested from us.

The Subject Of The EMail Michael We Sent To You At Jamroom Support Is: For the attention of Michael jamroom support.

The email contains the following information for your attention Michael:

The first part of the email contains the link details to this forum thread regarding this matter.

The rest of the email contains the below information.

(1)
Login details to login to the temporary FTP Account at our domain www.billyuk.co.uk, So that you can download and retrieve the video file:

(2)
Login details to login to our jamroom at our domain www.billyukcmap.co.uk:

(3)
Login details to login to our jamroom at our domain www.billyukap.co.uk:

The temporary FTP Account we have done for you to login to Michael, Will take you to the folder that already contains the music video file that we have already upload to the folder so you can download the music video file And the Video File Format is, .mov And Video File Size Is, 190.05MB.

If we have missed out something in the email Michael, Please don't hesitate to contact us to let us know so that we can provide you with the information.

We very much appreciate your help on this Michael, Thank You.
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