Forum Activity for @supportteambillyukco

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Brian:

We would first very much like to say a very special thank you to you Brian for a very speedy and pleasant refund transaction and we very much appreciate you doing this Brian.

As we said in a previous post topic Brian, We will continue to keep our account open with jamroom because we plan to come back on board in the future to start a new project with the jamroom 5 but under different circumstances which we underlined the reasons in a previous post to this forum topic that would be relating to the jamroom hosting and in the meantime we will be working here towards working out a new investment budget to pacifically go towards our future plans for jamroom 5 with your jamroom hosting plan and we very much look forward to this Brian when this happens.

In the meantime, We would like to send out a special thank you to you and Michael for the wonderful support you have given us and we very much appreciate this and as well would like to say thanks to all the jamroom support team and that is one of the reasons why jamroom support is 2nd to none when it comes to there great support that they offer.

We are very much looking forward to coming back on board in the future Brian but for now, A big thank you to you Brian for everything you have done, Thanks Brian and thanks Michael as well.

Videos Uploaded Problems And Other Problems

Using Jamroom

Hello Michael:

As our intentions were mentioned in previous posts in this forum topic Michael, We have now uninstalled the jamroom 5 from our 2 domains at billyukcmap.co.uk And At billyukap.co.uk.

All that is left for us to do now Michael is, Can you ask Brian to arrange a refund back into the card we purchased from for the items, The SuperPack that we purchase on 20/03/2016 for $199.00 USD And For, The Simple Custom Forms that we purchase on 17/02/2016 for $9.00 USD, Total combined comes to $208.00 USD. We would appreciate if Brian at jamroom could arrange this refund for us.

We will continue to keep our account opened with jamroom Michael, Because we plan to come back on board in the future to get jamroom 5 again for a new project that we have stated the reason and outlined and have already mentioned in previous posts in this forum topic.

As well Michael, Before we uninstalled the jamroom 5 from our 2 domains at billyukcmap.co.uk And At billyukap.co.uk, We informed DJ at JBServers not to pursue the issue any further to resolve it because we had already made up our mind to uninstall the jamroom 5 from our 2 domains at billyukcmap.co.uk And At billyukap.co.uk.

Thanks Michael, Much appreciated.

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Derrickhand300:

We had already taken it upon ourselves to read this article before we installed the jamroom 5 so as to find out if JB servers would have any support for the jamroom 5 just in case we run into any problems but we discovered that the article is only covering support for the old jamroom setup and is not in fact saying it is covering support for the now jamroom 5 Plus the other articles on the subject of jamroom seem to be as well pointing towards to covering support only for the old jamroom setup and not in fact for jamroom 5.

Because the jamroom 5 is a totally different kettle of fish compare to the old jamroom setup, It could be that DJ at JB servers is still trying to familiarise himself with the jamroom 5 so that in the future he would be then be able to offer support for the jamroom 5 setup.

Thanks Derrickhand300.

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Michael:

It's not something that we most certainly did not want to happen Michael but under the circumstances we are left with no choice.

We still have until Monday Michael, So hopefully DJ will get the time to have a look at the issue and maybe DJ can work some of hes magic to fix the problem but if not, We have decided to not continue with the project.

If we decide to not continue with the project Michael, We have decided to keep our account open with jamroom just in case the situation changes in the future and i say that in respect of that in the future maybe jamroom hosting can offer a facility that will allow you to buy and register a domain
With them which can then be used with the jamroom hosting and if this was the case we would be more than happy to come back on board to work with a new jamroom 5 project and work out a new budget for it.

We would still like to thank you Michael for all the help you have given us and we very much appreciate this.

Thanks Michael.

Videos Uploaded Problems And Other Problems

Using Jamroom


We have been with JB service since 2007 with our domain www.billyuk.co.uk that is runing the jamroom 3 and DJ at JB service has always done a very good job resolving issues we've had of and on with our domain www.billyuk.co.uk over the years and at this present time and for the last two years we have had no issues at all regarding our domain www.billyuk.co.uk so overall we are very happy with JB service and have no intention of leaving them regarding our domain www.billyuk.co.uk.

Something that you have to take on board as well that we have always been aware of concerning DJ and JB service, Is that he runs the JB service company all by himself which is remarkable in itself bearing in mind that he does such a good job so we give him a lot of respect regarding this area.

Because this issue is not resolved around our domain www.billyuk.co.uk and only relates to our domains with JB service that are billyukcmap.co.uk And billyukap.co.uk that we pacifically purchased with hosting packages from JB service and we pacifically got it to run the jamroom 5 on JB service hosting, Our intentions right from the start was two run our jameroom 5 project from JB service hosting and we had allowed this in our overall budget we have set out for this project but we have not allowed in our budget for any extra cost in relation to jamroom hosting which we have worked out would make us go over budget to the sum of £600 GBP UK currency over a period of two years that we have worked the budget out on and this is the only reason why we decided to decline the jamroom hosting.

We have taken on board as well that DJ over the last six months has had some major issues which he eventually sorted out but this has left him with a back log of work to catch up with regarding his customers so when we set the date Monday, 18 April, Because this was to allow for just in case DJ was to busy to work on resolving our issue and that if he had not got around to resolve the issue by Monday because of the above mentioned reasons, Our intention was to inform him on Monday not to pursue the matter any more to resolving the issue because we would have made the decision not to continue with the jamroom 5 project.

Videos Uploaded Problems And Other Problems

Using Jamroom

Hello Michael:

Unfortunately Michael, Even though we submitted the details that JBServers requested us to send to them five days ago so they can from their end reproduce the issues we are seeing and geting with our jamroom 5 at www.billyukcmap.co.uk And www.billyukap.co.uk, JBServers have failed to carry out any work their end at www.billyukcmap.co.uk And www.billyukap.co.uk to reproduce the issues we are seeing and have not once in that time got back to us to let us know the progress of the work they are supposedly meant to be doing but in fact are not.

We have now decided Michael, That we are only going to allow untell Monday, 18 April for JBServers to carry out this work their end to reproduce the issues and if they failed to do so, We have decided to discontinue any further with this jamroom 5 project on our sites www.billyukcmap.co.uk And www.billyukap.co.uk, Because we have totally lost our patients and confidence to continue any further with this project and that means as well discontinue any further with jamroom 5.

If it should come to this Michael, We intend to carry out and starting on Monday, 18 April, The below mentioned.

(1)
We will first de configure all setings in modules at www.billyukcmap.co.uk And www.billyukap.co.uk, That needed configuration to work For example, Foxy Cart, YouTube .

(2)
We will then disable and delete all modules on our jamroom 5 at www.billyukcmap.co.uk And www.billyukap.co.uk.

(3)
We will remove our jamroom 5 license from the marketplace setings from our jamroom 5 at www.billyukcmap.co.uk And www.billyukap.co.uk.

(4)
We will then proceed to our JBServers CP for www.billyukcmap.co.uk And www.billyukap.co.uk, To uninstall the jamroom 5 from www.billyukcmap.co.uk And www.billyukap.co.uk.

After all the above-mentioned has been done, We will then return to this forum to post a request for a full refund for the SuperPack we purchase for $199.00 About 4 Or 5 weeks ago because we have decided to entirely discontinue working with the jamroom 5.

So that you can understand it from our end Michael as to why we have come to this decision, The following information should explain it from our point of view.

When we first started out on this project, We set ourselves a budget for this project for over a two-year period and we even allowed extra in the budget to cover any extra expenses we might incur and the expenses we were allowing for were for the purchase of our 2 domains from JBServers billyukcmap.co.uk And billyukap.co.uk And the hosting packages we would purchase from JBServers to go with our 2 domains so that we could install the jamroom 5 from our JBServers domains CP and plus we were also allowing expenses in our budget to purchase items from jamroom, For example, SuperPack And plus as well allowing for expenses to cover cost for things like, For example, Foxy Cart.

Even though it was very nice of jamroom to offer us a hosting package with them to run our 2 jamrooms true using the DNS procedure in the hope that this would resolve the issue, We have also decided to declined this offer because this extra expense which we did not allow for in our budget would take it way over the budget that we have allowed and that's taken into account the extra we have allowed on the budget.

Sadly Michael, We are now left with only one choice and that is with JBServers resolving the issue from their end but if this does not materialise by Monday, 18 April, We will have no choice but to continue with our intentions.

It really would be a shame Michael if it had to come to this because we were looking forward to our projects using and working with the jamroom 5 but sadly now that does not look possible which is a shame.

Thanks Michael.

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Paul:

Paul, Dependend on if JBServers can not resolve the problem, We may very well take you up on your offer for help regarding what you said above okay.

Videos Uploaded Problems And Other Problems

Using Jamroom

Hello Michael:

Just to update you, JBServers are as we speak, Are working on it right now to reproduce the issues their end so as to try to determine as to the cause of the problems.

I don't know as to if this will resolve the problem or not ontell JBServers gets back to us to let us know the details of there findings and as soon as we know this we will post back here with the information.

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Michael:

Below Michael, Is the information regarding our domain billyukcmap.co.uk that we bought and registered from jbservers about two months ago.


From us re looking at these details mentioned above, It looks as though our 2 domains billyukcmap.co.uk And Billyukap.co.uk are in fact registered with JBServers LLC ?.

Can you come back to me about the above mentioned Michael, So as to shine a bit more light on the above mentioned information and to lets us know as to where do we now go from here ?.

Videos Uploaded Problems And Other Problems

Using Jamroom


Hello Michael:

This particular way of doing the DNS Michael, Is something we have never done before with any of our domains, Because this way of doing the DNS process is basically seting it up so that when somebody goes to www.billlyukcmap.co.uk They will then be basically forwarded not to jbservers servers but instead would be pointed in the direction of your jamroom servers because the DNS would have been changed to allow this to happen, Is this correct Michael ?.

Our other concern that still remains Michael that could stop this process going forward is, For some reason or another we have mislaid and are on able to find the details that would allow us to login to the nameservers control panel to edit our domains so as to allow us to change nameservers to point from jbservers servers to point to the jamroom servers ?.

We've got somebody here in our team Michael that is looking into it at the moment to find out exactly what has happened but so far we have been on able to find the details.

In a situation like this Michael, Is there any advice you can give from your end as to where we need to go to try to retrieve the details that would allowers us to login to nameservers control panel to edit our domains ?.

Thank You Michael.