hoping for clue with loading chat attached images
Using Jamroom
I suspected a browser issue too, had him update Chrome and hard refresh too, but no luck there.
I managed to solve this member's chat image problem over the phone.
My big clue was- because his problem started the day after microsoft pushed out their latest win10 cumulative update, and i had read this update was causing audio issues and other odd issues for just a few users, I figured we could safely test rolling back that windows update. Nothing to lose by trying, as it was a pretty low risk test. I knew his laptop was set to automatically install win updates as soon as they got released.
I had him create a restore point, and then walked him through uninstalling that last win update.
Surprisingly, it worked! In fact it worked on BOTH his laptops that were exhibiting the same chat attachment image viewing issue... they both work fine now, so i know it wasn't a problem with his one particular laptop.
I got him to set his win updates the way I have mine- with a 35 day delay rather than automatically installing new updates immediately. That way any buggy updates have a chance to be fixed by MS before installing. we're hoping by the time he installs the next windows updates some of those bugs will have been fixed up. He can always uninstall that one update again I suppose.
Thank you so much for your suggestions! I do find it interesting to know that a javascript is what makes that feature spin and view.
All fixed for now!