Forum Activity for @strumelia

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Jamroom Developers

I agree with Douglas- since it recently started happening on both her desktop and notebook, and assuming she uses the same browser on both... seems to suggest it's a browser setting that is syncing across devices, related to cookies or saved site settings.

Thank you to the Jamroom Team

Using Jamroom

I just wanted publicly give a big THANK YOU to Brian, Michael, Paul, Douglas, and Nate - the Jamroom support and development team.

Truly there are precious few software support teams in the world who can compare in terms of providing FAST and cheerful support when we need it. No matter what our site or server issues, they are always quick to help solve, even suggesting things to try when the issue is not due to Jamroom's platform. They are also extremely patient with their clients, who can at times be frustrating or not code savvy (me!).

Now more than ever during the Covid pandemic, it's become vital to connect online through sites and networks.
My network is for people who play the mountain dulcimer, a somewhat obscure folk musical instrument. I want the Jamroom team to know that I get messages every week from my network members expressing to me what a Godsend my network is in their lives. Many of my members are seniors who play music at home, who are no longer able to go out during the pandemic and connect with friends in person. I have hundreds of members whom I know are isolated at home or disabled in some way. Being able to make music friends to share with on my site means EVERYTHING to some of these people - it's really why I have run my site for 11 years (it pays for itself through donations but makes no profit to speak of).

I want the Jamroom Team to know how their tireless work brings joy and lifts up the lives of hundreds of people in need. I see the love every day on my site and my members tell me how much it means to them, how it's a true lifeline for them.

We see all the daily posts on this support forum about how this or that is not working, and how to pinpoint a problem or create some site effect.
But it's good to be reminded that it's not just about fixing codes and templates or maintaining servers.... it's about real people's lives and quality of life as well. And Jamroom has always come through and made it possible for my thousands of members to have friends and music in their lives, particularly those who are isolated at home with few friends or contacts. My music network is able to bring some enjoyment and friendship to these people - and the Jamroom Team has played a HUGE part in making that possible.

My heartfelt THANK YOU and my deep appreciation for what you guys do every single day, year in and year out. Lisa

updated by @strumelia: 11/20/20 12:55:03PM

Trying to help my member with his problem...

Using Jamroom

I suspect it's not all it's cracked up to be. (dirty laundry, damp and claustrophobic, everything smelling like tar and old fish....)

Trying to help my member with his problem...

Using Jamroom

I really appreciate all your helpful suggestions, my friends!
Because i'm not getting other members complaining about this issue on my site, I'm going to call this issue 'completed'. If more of my members complain, I'll open a new thread.
This member said he can access my site on his phone fine, so that's the solution for him. Thanks !!

Trying to help my member with his problem...

Using Jamroom

Got his current IP and there's nothing remotely within his "82.______" IP range that's in my banned module.
He's still experiencing this.
I suggested he change his account settings for my site to a non-hotmail email address, just in case some server doesn't like hotmail. Also checked in mailgun- no supressions or bounces for his email. Not sure what else to check.
updated by @strumelia: 07/17/20 12:08:19PM

Trying to help my member with his problem...

Using Jamroom

Thanks for this Michael. I've checked his username and email address in my Banned module..nothing there. But now I have to wait until he logs in from his normal home address so I can see his IP address in my dashboard... so I can check to see if I've banned anything in that IP area. I doubt it though, since he's in UK and I can't recall ever banning an IP from that country... but I'll check it!

UPDATE: I got additional information from this member which might provide more clues:

"....we use mobile broadband at home rather than any kind of fixed router (we live on a boat and are always moving around the UK canals). So our IP address must be changing all the time.
As I mentioned on the site, I did notice yesterday that even when I had the problem on WiFi, I could connect okay using the mobile data on my phone, which is a different ISP from my 'home' WiFi connection (even though that's also based on a mobile hotspot)... So I guess that would fit with a problem with my ISP. It's just that I could swear I've had the problem at other people's homes with different ISPs. Anyway, it does seem like I may have a workaround for now, if I use my phone's data rather than my 'home' hotspot....."

updated by @strumelia: 07/17/20 10:00:50AM

Trying to help my member with his problem...

Using Jamroom

Thanks Paul, that makes sense. Maybe it's because he's in UK and I have not applied that europe cookie advisory thingy that was a big thing a few months ago?
I'll let him know to check with his provider that they're not blocking my site.

New User avatar badge module?

Suggestions

Awesomeness.
The two pluses for me would be to be able to upload my own badge images, ...and to have them show up on the member's posts, in their avatar... not simply have a badge showing on their profile page only.
Thanks much and stay well!

Trying to help my member with his problem...

Using Jamroom

Hi Paul, hope you are well!
I think it might actually be quicker to show you his thread, which is not very long... I hope you don;t mind- he's given me a bunch of clues so far but Im not sure what to make of them:
https://fotmd.com/forums/forum/site-questions-how-do-i/38038/intermittently-unable-to-access-site

New User avatar badge module?

Suggestions

I was feeling for the fellow who posted this thread recently:
https://www.jamroom.net/the-jamroom-network/forum/new_posts/63764/profile-badges-module-setup-activated-but-not-showing-on-profile-pages-audio-pro-2-skin
...because I remember how frustrating it was for me to set up the 'badges' on my site using that same 3rd party badge module. There's a whole BUNCH of code in my custom skin on the profile page template just to get the boring little banner which only appears under a member's profile page picture.

Not saying it's a bad module, but it's outdated and is convoluted to make it work, and I can't get it to do what i 'really' want to do- which is apply little stars or other custom images I make, to a corner of avatar images of profiles in a certain quota.
For example, I want all users in Admin/moderator quota to have a yellow star on their avatar that appears EVERYWHERE their avatar picture shows up...IN THEIR POSTS, ...not just a little strip banner under their name and picture only seen on their profile page.

On my site, I wound up manually photoshopping in a star on the 7 avatars jpgs of us moderators and then uploading the new avatars...so it looks like the the attached below. Pretty crude method that works in a pinch for us few moderators who don't change much, but I can't do that for dozens of members who might change badge status frequently!
Some of my members purchase ads on my site, and I'd like a little badge on their avatars to indicate a currently active site Sponsor. Other members are generous donors, and I'd like to reward them with a little badge on their avatar as a Patron.
This is a common feature of many online social sites and forums. I'm pretty sure lots of Jamroom site owners would love to have this.
For years I've thought it'd be great to have a simpler module made by JR that wouldn't require so much effort to figure out how to get it working.
I'd love to have it be a simple process to put members into various badge quotas and have an insignia appear on all their POSTS, in their avatar picture wherever it appears (and on their profile page picture as well of course). I'd like to upload my own images OR choose simple default ones like colored stars, trophy cups, a microphone or musical note, a thumbs up, etc. It's be nice to have the option of applying it in various sizes and positions: small/med/large, and choice of any corner, top, or bottom (top or bottom would make sense if you're uploading a custom image of a word, like "Sponsor").

Just thought I'd throw this into the "Suggestions" forum since I saw that new thread with the other fellow struggling as I did with the old badges 3rd party module. Thanks!

updated by @strumelia: 10/15/20 06:48:22PM