cometchat issues (with module and company)
Using Jamroom
1st off, I bought cometchat when i 1st came to jamroom. i bought the premium addition using the "1 time payment" option.
over the past few years cometchat would stop working from time to time
they always fixed it, without a fuss or any extra fees
then jamroom added the jamroom cometchat module. wich i believe i had to pay for in addition to paying for the chat
now the other day it stopped again (it appears for a split second then vanishes console shows this
Use of getPreventDefault() is deprecated. Use defaultPrevented instead. cometchatjs.php:3:38987
so once again i contacted them to fix it
now they are telling me the '1 time payment' has expired, and i have to pay again (1/2 the original price) for a liscence renewal that will expire again in a year.
for several years there was no license expired issue they just provided support
so. i feel like i bought 2 licensees, 1 cometchat (prior to the jr module) and then the jr module
and i had never had any liscence expired issues, nor problems getting support. untill now
has anyone else had this issue with cometchat/ (script or company)
jr crew
they said 'upgrading to the new version will fix it' so does the module need to be upgraded?
is that console message a clue to whats going on?
is it something i can fix myself ?
updated by @soaringeagle: 05/18/18 10:59:17AM