Forum Activity for @brian

Help with subscription module

Jamroom Developers

Make sure you have updated to the latest Subscription module release (ACP -> Marketplace -> System Updates) - this issue was already fixed. Let me know if that helps.

New Install, Error 500

Installation and Configuration

You should be installed and good to go - I followed up via email with 1 issue I see on your server, but other than that it should be working for you now.

Thanks!

CRM / Customer Relation Management Integration / Module with Jamroom

Jamroom Developers


It depends on how extensive you need your CRM to be. Here on Jamroom.net we use our support tickets module for everything. It features a lot of "CRM light" features that may work for you:

- you can assign different mailboxes for different roles
- it's easy to create email templates for emails and outreach
- You can mark tickets for "Notify to Followup" so you are reminded to follow up on a lead, etc.
- You can mark tickets "In Progress" which assigns an owner to a ticket - i.e. for different sales users, etc.

You JR user base becomes your "customer list". So while it doesn't have all the bells and whistles a full CRM solution would have, it gets you the most important tools for contacting, reminding and following up.

Use it in conjunction with the Newsletter module and you can segment as well.

Let me know if that helps.

New Install, Error 500

Installation and Configuration


It's not clear to me why you're seeing this. Did you manage to get Jamroom to install? If so, then the tables would have been created at install time for any module in the distribution. If this is AFTER install, and you just dumped and imported a database, then run an integrity check.

If you are still seeing this on A2 hosting then something is amiss - send me an email at support [at] jamroom [dot] so I can try to see what the issue is.

New Install, Error 500

Installation and Configuration


They are always the very latest build of every module - it's automated on our system. Jamroom 4 support ended in 2013.


Sure - here's Jamroom's server requirements:

https://www.jamroom.net/the-jamroom-network/documentation/getting-started/774/server-requirements

A2 hosting is good - you should be fine.

Access denied for user ''@'localhost' (using password: NO) (#1045) - contact hosting provider for assistance.

Using Jamroom


The data/config/config.php file is a PHP file, and therefor must be a VALID PHP file syntax wise. Unfortunately without seeing the file I can't tell you what the issue is, but it contains sensitive information so do NOT post it here. Shoot me your FTP and admin info to support [at] jamroom [dot] net and I will fix it for you.

New Install, Error 500

Installation and Configuration


OK so that's not the issue - it's going to be a different server setting. The problem here is that you're saying there are no web server error logs even though you're encountering a 500 server error - that is not right. Contact your hosting provider and find out why you are not getting an entry in your web server error log when you get a 500 error. The error that gets logged to the web server error log will tell you the root cause of the problem. My guess is it is a an issue with file ownership, directory ownership, permissions, etc.

Access denied for user ''@'localhost' (using password: NO) (#1045) - contact hosting provider for assistance.

Using Jamroom

Sounds like you might have messed up the config.php file when editing it - that error means JR cannot connect to the MySQL database. The info is stored in the config.php file as well, so you like introduced an error in the file. Remove what you added and it should come back. After you have done that, log in and use the Core -> Tools -> Advanced Config option to add/remove items in the config.php file - there is no need to edit it by hand.

pay for rate, message etc.

Using Jamroom


I'm not sure at this time - I would have to look into if it makes sense to expand the existing module, or create a new module. Shoot us an email at support [at] jamroom [dot] net with how you are thinking the module should function, and we can give you an idea of how much it would cost and the time frame.

Thanks!

New Install, Error 500

Installation and Configuration

Welcome to the Jamroom forum!

You want to check your web server error log - when you get a 500 error, that's an error at the web server level - that happens before Jamroom is even loaded, so Jamroom cannot write to the error_log. You should have access to your web server error logs in cpanel. The usual culprit is that mod_rewrite is not enabled on the server, or another apache module that is part of the base install hasn't been activated.

So you'll for sure want to address that before JR is going to function right.

Let me know if that helps.

Thanks!