Support Tickets or Forum Posts?
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gary.moncrieff:
Maybe add some sort of post to forum option in support tickets that would allow you to auto post the ticket as a forum post and message the ticket owner a link to forum post.
Then close or delete the support ticket, depending on what your preference is.
Just a thought, might really help you guys workflow in this area. Not sure how difficult it would be to implement mind.
This could be a problem, as we really need the user's permission before turning their
private support ticket into a public post. We really end up just have to decide this on a case by case basis, so not sure if it would really save any time.